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-- Tom D.

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Recent Reviews from Jaguar South Bay

The end of July I brought my car in for breaks and a tune up (service) though Evan is really nice but he doesn’t deliver the promise or closes the loop with communication. If it wasn’t for me complaining I would’ve never got a loaner car or update about my car which in the end I was taken care of and grateful. Unfortunately I’m back 3 months later due to a check engine light being on I can’t blame anyone for this but I just find it weird I get my car serviced w no mechanical problems and now my gear box is faulting so I bring my car back just to receive the same treatment no loaner cars available. Which is understandable, I get my car back and pay for a battery and then it’s test driven and it shuts off on me for the same exact reason I brought it in not even 12 hours later, my car is back there and still no loaner vehicle and I have to call instead of being called to find out what’s going on. I just feel as a single mom and paying customer that the quality of service promoted does not match the standards they promote. No one puts theirselves in the shoes of the vehicle owner and how it would feel if it was them in the situation how would they like to be treated and this is where and why I give one star. I’m not trying to out anyone down or bad mouth anyone but I admit this 2nd visit Evan def called me back and even left messages when he couldn’t reach me. Great guy just very busy w too many files I guess so it’s hard for him to keep up with everyone hopefully the loop is closed because now I’m being told that I need a new transmission which is sad because I’ve only had the car for 7 months and again perfectly fine and now this. I’m not blaming anyone for my misfortune just stating my experience while going through this. Or maybe it can be the mechanics they have not sure but just needs better communication, more loaner vehicles, and more help in the office area for overloaded cases.

Nooniie Williams Oct 27, 2020

I had a really bad experience at this place. My car, which is under warranty, had a problem with the stereo system. First, the problem was with Bluetooth devices. I took it to the dealer’s service department and was told that they can’t replicate the problem and therefore can’t fix it. Later the problem expanded to any device that is connected, whether wired or wireless. A series of other problems also developed including the door rattling loudly, a frequent warnings “to put on the passenger seatbelt” (when there is no passenger in the car), and warnings that the hood is open (when it’s locked). I took it again to the shop and was told that indeed there is a recall that affects the stereo system and they will fix it (previously they said that they can’t replicate the problem, now there is a recall). This was on a Monday and I was told that the car will be ready the following day (Tuesday). As I haven't heard from anyone, I called on Wednesday, a day after the estimated delivery day, and was told that the car will be worked on later that day and would be ready the following morning. The following day came and gone. No communication. On Thursday, I made several calls but no one answered the phone. I left a message and when I didn't hear back, I called again. The following day, I called again several times. At the end of the day, I called the front desk and asked to speak to the service manager. I was told that he’s on the phone and that he will call me back. Consistent with my experience, the manager did not call back. I then called the Sales debarment and asked to speak with the general manager. After checking, he told me that I can come and pick up the car. Less than a mile away, I noticed that the stereo system was not fixed and I’m having the same problem. The next day, the door started rattling again. I can say, and without any doubt, that this service is one of the worst, if not the worst, experience that I had with any service department in over 30 years.

Alex A. Jul 1, 2020

I had possibly the worst 3-week experience of my life interacting with this dealership. You would think that if you provide the money, they provide the car, then it would be a simple transaction. I was strung along through multiple people (I’m talking at least six different people were handling my case) and each provided different and even contrasting answers to me during this time. It was tough to get a hold of anyone. It was tough to get any answers out of anyone. I literally just wanted a standard Range Rover Evoque 2020. White exterior. Black interior. Keyless entry and heated seats. Even then, I was willing to work with them and was very responsive. They were not. STRIKE 1: Just getting a handle on any single car was difficult. They have low inventory. They had to transfer from a sister dealership. I was ready to go in and sign within the hour, but I find out that specific VIN # was sold to another customer that same day. Even though we reserved the car for it to be transported. STRIKE 2: Finding a second car. Called and asked me to come into the dealership to sign papers (at least a week after STRIKE 1), but ended up sitting there for FIVE hours. Nothing was signed. No car was provided. STRIKE 3: “Finally” the car was ready again. They go and grab the car from a different lot, but it doesn’t accelerate past 30 miles per hour. Ridiculous. Went to the dealership again, but wasn’t provided a car. STRIKES 4, 5, 6: Wouldn’t meet me at my home to deliver the car. Only would “budge for ONE mile closer to me and away from the dealership.” One text or one phone call a day. No communication what so ever. The worst of them all is BILLY JOE. He doesn’t give a xxxx (rude) and doesn’t respond to anyone. At the end of it all, they tried to deliver to me two more times, still the car didn’t work. I even suggested getting another car, but even though it was online, it was out of inventory… again. Seriously, don’t even deal with this place. I got a car within a day. ONE DAY at another Land Rover dealership. They were very responsive and courteous. Would not recommend. Don’t waste your time, like I did. Superstars throughout the process, who didn’t make it hurt so bad: Drew, David and Syed.

Connie Apr 5, 2020

I am a new Range Rover owner. I purchased my 2018 Velar last year. I've always taken my car to the dealership for service and thought that I could expect exemplary customer service, at a luxury dealership. I've received better service at Honda, Nissan and Kia. Both times that I've taken my car to your facility for service (6 month check- up and 1st annual service) I've pulled into the service lane and have not even been acknowledged. I had to get out of the car everytime to ask for assistance. I probably should have expected as much because the same thing happened when I went to buy the car. Several salesmen walked right by me without acknowledging me at all. Last night, I sat in the car over 5 minutes and when Angelo, the Service Advisor still at work, came out of the office he was STILL going to walk by without acknowledging that I was even there! Note that I was the ONLY car in the service lane. I called out to him to ask what the process was to get assistance and his reply was "Ma'am, what is the problem?". What the heck? My reply, "I'm here to return the loaner and pick up my car" . He stated that I needed to go inside and pay at the receptionist and she would call for my car. Did I know where it was? No. He seemed slightly annoyed to have to walk me inside, to show me where to pay. Since this was not the 1st time that I've sat in the car, waiting for help, I asked the receptionist what the process is when I pull into the service department. She said that the Service Advisors are supposed to come to the car. Go figure. My car is pulled out, looks great because I purchased the "minor detail service", and had the valet lock on. That was not a surprise, because I locked it when I dropped the car off. Went to put my pin in and it didn't work. Tried again and it said that I had one more attempt before i was locked out. I had to call Angelo. I asked if maybe the technicians set another pin, maybe they to unlock it to service the car. He asked to see my order and advised that there wasn't anything in the order that indicated that they would have had to do that. I tried my pin again, in front of Angelo, and was locked out for 5 minutes. He asked if I was SURE that was my pin, YES. OKAY, my pin wasn't working, now what? Angelo's response was that I could leave the car for another night or take the loaner back. He would check to see if any technicians were around. I waited the 5 minute lock out period and tried my pin again, no go. Angelo called the main service guy and he gave Angelo a pin for me to try. It didn't work. Out of fear of being locked out for a longer time frame I googled the issue and received direction in locating the Master Pin. I HAD TO DO THAT. The Service Advisor at the dealership DID NOT KNOW what to do. By the way, thank you GOOGLE. I'm not sure if the service package that i purchased with my car works at another dealership, but I may need to find out. I have been extremely disappointed with Jaguar South Bay so far.

Danita Mitchell Sep 5, 2019

I’ve been to Jaguar South Bay a few times. Specifically this year, to say the least, has left me very disappointed. I currently have a 2014 Ranger Rover Evoque and earlier in the year, I brought it in to fix some part that was broken and to also fix a noise I was hearing when turning. When I came to pick it up, they fix the broken part and said the noise I heard was due to my brakes settling in. Since they were the “experts”, I paid my invoice and left. I then returned approximately 3 months later with the same concern, I kept hearing a noise when turning. At that time I also had them service the vehicle, to make sure if anything else needed repair they would catch it. So, after being notified that they were finished, I picked up my car and was told they couldn’t replicate the noise. They of course serviced my vehicle, gave me an oil change, checked my wiper blades, etc. However, I left and the NOISE WAS STILL THERE. Completely frustrated and downright irritated, I called the service manager and told him my plight and he then said I could come down and do a ride a long with the mechanic. A week later, I did so, and as a soon as I turned out of the driveway, the noise echoed in the car and it couldn’t be denied then. I dropped it off and waited for my answer. I returned believing it was fixed and for the most part it was. Though, when I picked up my car, my tire pressure warning lights were on. I guess since that wasn’t my original problem, they didn’t seem to care to see about that. I’m truly grateful that they didn’t charge me “fixing” the noise, but I complained about the problem months beforehand and nothing was done. It’s not until I called the service manager and made an appointment until something was done. Currently, the noise is semi gone when it’s turning, however, when braking or times accelerating, I still hear the same kind of noise. I gave this review 2 stars because they give out loaner cars which is awesome and the customer service reps are friendly and helpful. However, if you want your car completely fixed stay far far away because, they’ll take your money and “fix” something, but your car will still be broken. Since it’s a Landrover / Jaguar dealership, I thought I would be going to a mechanic that truly knows my car. Instead, my car continues to make noise and well, I’m still very disappointed.

Kandice Johnson Aug 10, 2019

I would have liked to write a good review, but I have had my car serviced at this location twice and have not had good experiences. On the surface, the service team is pleasant, however their communication is lacking. On both occasions, my car was not ready at the given estimated time. I received no phone call to update me on the delay, and when I called them for an update, I was sent to voicemail without a call back. You basically are in a state of limbo, waiting for days for someone to tell you when to pick up your car. On the first occasion, I brought my car in because the audio completely went out. I was told twice to pick up my car because it was fixed....on both times it was not fixed. After doing my own google search out of frustration, I had to call the service department to let them know how to fix my car. I, of course got some push back, since I am not a trained mechanic, but after an hour I got a call from them saying that the problem was fixed and it was exactly what I told them was wrong. I could have saved 4 days, if I pushed them harder and directed them how to fix my car, but I trusted their system and staff to know more than what I could find on a google search....unfortunately that was not the case. On the second occasion, they were backed up on servicing and running a day late. I dropped my car off on a friday morning, was told it would be done in 6-7 hours, had not heard anything by 5pm, I called the service department, left a voicemail, no call back. I called the next morning when the service department opened and was told by another service agent that they were backed up and my car had not been started on yet. I understand delays, however, it would have been courteous for the service team to communicate that so I could plan accordingly. Additionally, there were a few other items that also could have been communicated, such as I initially signed off on a 1-year service (my car is only a year old with low mileage) and the paper work at the end of the service documented a 2-year service...not sure when the decision was made to switch it. I honestly did not question it because I just wanted my car back at that point and resume function in my life. The service team is apologetic and pleasant, but it seems like they are novices and functioning at that level. Offering business cards with free car washes, only goes so far. For a high-end luxury dealership, the southbay location has much to learn about customer service, communication and efficiency at this level. I would strongly recommend getting your car serviced at another location. This is unfortunate, because the convenience of having a southbay location has the potential to be great, however, I have found that the convenience is not worth the stress, unreliability, and feelings of unknown. Great people in need of training and development .

taryne imai Jun 24, 2019

Well, Well, I will just give a speech here, to help other, at The first I have a mega Upset situation with this Land Rover body shop in Torrance, because I am new with them, I call and I spoke with a guy name is Nathan K Rafczyk, I told him my car was liking I need brought in my car for services, He told me i need make in APPOINTMENT I said OK for when do you have open, he said the more close day I have's on the 04/03/2019 I sad Oh My God, the is more than week waiting period, i said i prefer drop of on Saturday, because I work on different cities, he said no Saturday, I said OK I will droop of on Wednesday since i don't have other choice, well i was expecting a phone call from Mr. Nathan on Thursday, No no Phone call from him, well they should call me and give adviser about my car course I want to know what is wrong and how much will cost tome. when I call A Guy pick up my call Juan answer it i said who I am and I told him that I need to know about my car he said oh well Nathan is not in today when he came back he will give a call. On Friday, I really was peace of already, then I decide me call them, it was probable 12:00 pm and a Sweet guy pick up my call. He said Jaguar and Land Rover Angelo Speaking How may I help you, I go I hope you can help me, Because I drop of my car 3 days ago, and no body have the courtesy to give a call was going on I said the is ridiculous if you have an appointment is because you have a mechanic is ready to check your car. Oh My God. This guy sound like if he know was going on, very kind He said OK Nathan is not here, but let me see was going on find out about your car I promise I will give a Call this afternoon or Tomorrow. I said Please Do. He really have a word certainly he call me the same day, he told me what my car need to fix my concern was how much will cost yes i was right the amount was exact how much i was thinking. only for Radiator, and Brake price was, $2,700.00 how about that, I have to work a couple moths for get the kind of money right. and plus I have to paid Huber $180.00. they just need couple hours in order to fix my car. by Saturday, around, 6:00 pm i was pick up my Beautiful Car. Guess who save this place, Angelo Quinteros, was a pleasure meet him at the end, because he erase all the bad experience i have on the beginning. Thank You, Angelo for your Help and Kindness. I give you 5 Start. Mahalo !!!!! MAC.

Maria Callejas Apr 8, 2019

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Jaguar South Bay

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from Jaguar South Bay

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