I appreciate the email appointment reminders and practical advice on repairs. They don’t oversell or pressure.

I would have liked to write a good review, but I have had my car serviced at this location twice and have not had good experiences. On the surface, the service team is pleasant, however their communication is lacking. On both occasions, my car was not ready at the given estimated time. I received no phone call to update me on the delay, and when I called them for an update, I was sent to voicemail without a call back. You basically are in a state of limbo, waiting for days for someone to tell you when to pick up your car. On the first occasion, I brought my car in because the audio completely went out. I was told twice to pick up my car because it was fixed....on both times it was not fixed. After doing my own google search out of frustration, I had to call the service department to let them know how to fix my car. I, of course got some push back, since I am not a trained mechanic, but after an hour I got a call from them saying that the problem was fixed and it was exactly what I told them was wrong. I could have saved 4 days, if I pushed them harder and directed them how to fix my car, but I trusted their system and staff to know more than what I could find on a google search....unfortunately that was not the case. On the second occasion, they were backed up on servicing and running a day late. I dropped my car off on a friday morning, was told it would be done in 6-7 hours, had not heard anything by 5pm, I called the service department, left a voicemail, no call back. I called the next morning when the service department opened and was told by another service agent that they were backed up and my car had not been started on yet. I understand delays, however, it would have been courteous for the service team to communicate that so I could plan accordingly. Additionally, there were a few other items that also could have been communicated, such as I initially signed off on a 1-year service (my car is only a year old with low mileage) and the paper work at the end of the service documented a 2-year service...not sure when the decision was made to switch it. I honestly did not question it because I just wanted my car back at that point and resume function in my life. The service team is apologetic and pleasant, but it seems like they are novices and functioning at that level. Offering business cards with free car washes, only goes so far. For a high-end luxury dealership, the southbay location has much to learn about customer service, communication and efficiency at this level. I would strongly recommend getting your car serviced at another location. This is unfortunate, because the convenience of having a southbay location has the potential to be great, however, I have found that the convenience is not worth the stress, unreliability, and feelings of unknown. Great people in need of training and development .

So, please with the service. Evan, my service advisor is so punctual, he return my calls, the fix my car right.

DISAPPOINTED - Took my 2012 Range Rover sport in to have the wiring system for towing installed. After making an appointment a week prior, I arrived to find out that the part was not in stock and needed to be ordered. No one mentioned that when I made the appointment. I was told it would take 3 days to get the part...it actually took 10 days. After having it installed, I found out that I could have had installed at another Land Rover dealer for $320 less. Disappointed all around with Land Rover South Bay.

I arrived early for my appointment and was greeted and completed the paperwork with no delay. Everyone was warm and friendly. The work was completed sooner than what was estimated and i was on my way with my clean, newly washed Discovery. My thanks to Juan Reyes and his associates behind the desks and in the amazingly shiny service area. I couldn't be more pleased. Norm.

I am extremely happy with the service they provided all along.From the moment I walked in Jin and his team made me feel welcomed. Jin, was very clever and he explained in detail all the features on the vehicle and even followed up with me to see if I had any additional questions about my new car. The Finance Manager was also very nice and patient. She explained the paperwork with me in detail. I highly recommend this dealer to any one and make sure to speak to Jin for exceptional customer service. Thank you Land Rover of South Bay!!!

Michael made my new lease transaction seamless and enjoyable! We will return for the next lease!

I love love Land Rover. Not only are the vehicles extra stunning this year but the sales and service teams are really attentive without being pushy like a lot of their competitors (ahem, Mercedes for example). This is my second Land Rover lease. My 2016 Evoque never had a problem in the three years I leased it and the trade could not have been smoother. Hoang "Sunny" Nguyen could not have been more accomodating. Added bonus, he and financial manager Callie really went the extra mile to see that my young children were comfortable while we finished up the details. My new 2019 Velar is just what I needed to make more room for my growing family and its super shiek and has tons of extra comfort and safety features plus a gorgeous moon and sun roof option. Hands down, THE best car buying experience I've ever had.

Service Agent was very knowledgeable and friendly. This is my first time servicing my Range Rover since I purchased it so he did a good job of informing on how to take care of the car. I had a check engine light. It was resolved by replacing the o2 sensor. No charge since it was under warranty. I will be back.

I Leased my Range Rover sport at South Bay Land rover , very credible sales manger Erik he walked his talk .Also Joel made everything smooth in finance department.

Very good service . Comfortable

Great Service- New facility makes it even more efficient for pick up and drop off. Nate is The Man in Service! But everyone on staff has always been great! Highly recommend them. Have had nothing but good experiences and interactions with SoBay Land rover for more than 3 years now.

Great and friendly service!

Took my car in for it's routine service. Nate was professional and friendly as usual. He called me with updates, service was completed by the time promised and car was washed and cleaned. Love the new facilities as well.

I bought a car for my wife here for a wedding present and syed the rep helped made sure we found the right car and made sure everything went smoothly. The whole team at jaguar southbay really works hard to try and make your car buying experience easy and convenient. Thanks everyone at Jaguar Land rover south bay!!

Recently leased a Range Rover Evoque. The whole process was extremely easy. My sales agent, Jake, was outstanding. Everything from finding me the right car, to the down payment, and lease payment was excellent! Jake went out of his way to make sure I was happy. The sales and leasing department were extremely helpful and easy to deal with. They stayed late to finalize my purchase and even threw in a few extras. The overall experience was fantastic. And I love my new car!

This is our 7th Land Rover purchase but first from South Bay. We called them ahead to make sure the Vehicle was going to be washed and ready for delivery. When we got there it was not ready and we had to wait for over an hour to go into finance when we also asked them to have paper work ready because we were in a hurry . On our way home we kept hearing a wind noise in our car and we we got home the doors would not lock. I called our salesman Hunter and he said it was probably because a door or hood was open. We went out and checked the front hood and they didn’t close the hood all the way.

Well, Well, I will just give a speech here, to help other, at The first I have a mega Upset situation with this Land Rover body shop in Torrance, because I am new with them, I call and I spoke with a guy name is Nathan K Rafczyk, I told him my car was liking I need brought in my car for services, He told me i need make in APPOINTMENT I said OK for when do you have open, he said the more close day I have's on the 04/03/2019 I sad Oh My God, the is more than week waiting period, i said i prefer drop of on Saturday, because I work on different cities, he said no Saturday, I said OK I will droop of on Wednesday since i don't have other choice, well i was expecting a phone call from Mr. Nathan on Thursday, No no Phone call from him, well they should call me and give adviser about my car course I want to know what is wrong and how much will cost tome. when I call A Guy pick up my call Juan answer it i said who I am and I told him that I need to know about my car he said oh well Nathan is not in today when he came back he will give a call. On Friday, I really was peace of already, then I decide me call them, it was probable 12:00 pm and a Sweet guy pick up my call. He said Jaguar and Land Rover Angelo Speaking How may I help you, I go I hope you can help me, Because I drop of my car 3 days ago, and no body have the courtesy to give a call was going on I said the is ridiculous if you have an appointment is because you have a mechanic is ready to check your car. Oh My God. This guy sound like if he know was going on, very kind He said OK Nathan is not here, but let me see was going on find out about your car I promise I will give a Call this afternoon or Tomorrow. I said Please Do. He really have a word certainly he call me the same day, he told me what my car need to fix my concern was how much will cost yes i was right the amount was exact how much i was thinking. only for Radiator, and Brake price was, $2,700.00 how about that, I have to work a couple moths for get the kind of money right. and plus I have to paid Huber $180.00. they just need couple hours in order to fix my car. by Saturday, around, 6:00 pm i was pick up my Beautiful Car. Guess who save this place, Angelo Quinteros, was a pleasure meet him at the end, because he erase all the bad experience i have on the beginning. Thank You, Angelo for your Help and Kindness. I give you 5 Start. Mahalo !!!!! MAC.

This place is awesome as a woman you are very hesitant about car shopping. The team here goes above and beyond Erick and the sales team are just great best car experience ever.

I was not expecting to drive a Land Rover home but South Bay Jag/Land Rover did such a great job and offered an incredible deal that I could not turn it down. I always dread buying/leasing new cars because of how pushy dealerships can be. However, I had the opposite experience at this dealership. Being in sales myself I knew this was the right place for me after being educated of their cars but not being rushed to purchase anything right away. There was one little miscommunication during the process but The South Bay Jag/Land Rover team immediately rectified the issue and we continued on with getting me to drive home in my new Land Rover Discovery Sport. I would highly recommend considering getting your next car at this amazing dealership, I know you will not be disappointed!

Service reset my technology in my SUV without asking or warning me that it would reset to a new car. I lost all addresses, settings, channels, favorites ugggggggg! The issue I was having was so minor I would have said no!

Friendly and comfortable environment. Our sales associate, Omar Abdullah was great and he ensure to make that our Range Rover first time buy was a positive one. He was so patient, knowledgeable and friendly. He took the time to show us the right car and made the whole experience positive. I would definitely recommend anyone going to him. Our only flaw with the dealer was the wait to see someone the finance department to process our paperwork...the wait was too long....I suggested hiring more finance reps to process paperwork. Other than that...our experience as favorable. Thank you - Ruvalcaba Family

The service manager did an great job!!Asked good questions and we made informed decisions....thanks!!

Excellent Service from Evan in the Service Department!

Great customer service. Quick and easy! Thank you

One of the best car buying experiences!!!! They treated me like family and gave me a phenomenal deal on my new Rover. Everyone there was very kind and tentative. If you go ask for Micheal he is the best salesman. I loved that he took the time to go over every feature in my new vehicle and answered all my questions not to mention he is a great photographer. He took some awesome photo's so I can post to Social Media and even threw in a bow. Perfect for us millennial's! Haha I will definitely be back!

Great service from Nate in the service department. We are usually in the SB area so I was a bit hesitant to leave my Range Rover - however, I had a fantastic experience - super communicative service department.

Micheal was great , our finincial guy Mr Garcia made it a great experience , Christy was just awesome at working with us. Thank you guys

It was a smooth transition from one lease to another. I love my new Discovery.

The service department was great! They were very knowledgeable and professional! I would go there again!

Fair price for trade-in (charge of $680 for vehicle estimate...) Steadfast on their sticker price on lightly used vehicle Did not stick to the originally agreed upon apr %.....of course it increased with final in finance (even with extraordinary 880 credit rating & cash 💵 down. Overall much better experience than ever before, while purchasing a “new” car

Horrible management. Will lie and lie to string you along. Car wasn't ready several days after it was supposed to be. Showed up to sign papers days after it was supposed to be ready to see the car getting it's very first bubbles for a thorough detail and bodywork. This was after being told I was preapproved after putting more than 50% down on the vehicle and then last minute asked to prove my income in new various ways once I arrived to pick up a not even ready vehicle. Insulting. Very. Trust me. Don't waste any of your time here. Yours means absolutely nothing to them. At all.

I got my beautiful Range Rover Velar from here. And T.C. did such a wonderful work. It was very smooth process. Also, finance department guy David was very friendly and nice too. They are such a gentleman. Thank you guys!!!

See Michael A. for Land Rovers and Jaguars. 3rd car I have purchased from him and the 4th car will be the same.

It was a great experience getting a new car here. Syed not only helped me find the car with all the options I wanted but also tried his best to give me a great deal on it. Highly recommend dealing with Syed, great guy!

Great service, timely and professional. Juan R is the best!

Very helpful and friendly salesperson Josh and sales manager Danielle and Dave in Finance. They all made the whole purchase process great!

Great service and response!! Highly recommend!!

This dealership was very helpful with my car purchase, I would recommend them to anyone looking to buy. Michael B. made great efforts to locate the particular car I was looking for and his mananger , she worked with us to get the best deal.

Very easy friendly and fast buying experience this is the way other dealers should strive for! Kenneth Haddon is a great salesman go see him!

Evan was great, helped me with all my concerns.

The staff at South Bay Land Rover couldn’t be more proessisonal and friendly. My service advisor Angelo went above and beyond for me and I’m lucky to have him and his team. Thank you!

Our experience was beyond our expectations from the moment we walked through the door. Jessica was exceptional. She was very detailed and was very patient with our questions. She gave us a great deal and we are happy with our new vehicle. We also appreciated the attentiveness from David in Finance. We look forward to a long lasting relationship with Land Rover South Bay.

They made the purchasing process such a pleasant one.

First time maintenance for my Evoque. Entire staff was professional and kind. Angelo my point of contact in the service department was straightforward and helpful. Gave me great recommendations without trying to up sale me. However my car did have some issues I was aware of that needed to be addressed. at no point did I feel misled. Couldn’t have asked for a better first time experience at Southbay Land Rover. Would highly recommend this dealership buying, selling or repair.

Love my car...I think the process could've moved faster but Robert Valentine my salesman was with us til the end and Mr. Garcia in Finance was very clear and explained everything which made me feel comfortable. Thank You

Angelo was outstanding. Kept me updated throughout the entire process and had my Land Rover back to me in no time. I will be going back for all future services.

friendly sales people, great experience and good deals.

Had a awesome experience here. The process of purchasing my vehicle was easy and hassle free. Syed Faiq was the best sales guide. I highly recommend dealing with Syed.

Josh is one of the sweetest car salesman I have ever met and extremely genuine. He is communicable, has your best interest at heart and extremely helpful and knowledgeable. The sales manager Ali is great as well. He worked with Josh on helping me find my car and a get a great deal.

I had a great experience at Jaguar Land Rover South Bay this week! After getting my side view mirror inconveniently knocked off, I though it would be a huge hassle trying to get it fixed. However, Nathan Krafczyk got me the part really quickly and and my car is like new! He was quick, efficient and very accommodating. Great overall experience.

Nate in Service is always responsive, helpful and timely! We’ve worked with him for years and appreciate the time he takes to help us!

I love these guys! They're all so helpful and thorough. Evan, Juan and Nate- you're the reasons I keep coming back!!

Excellent customized service. Worked with me to address needed work on my 2010 Jaguar XK. Kept me up-to-date on status of work and was very accommodating with my schedule. Quality of work performed was exceptional. Would recommend Jaguar South Bay for any Jaguar related needs.

We drove all the way from central OC to South Bay. Their selection was amazing. They worked for days to find a car for me with all the bells and whistles that I wanted. In the end they had a car transferred from a sister dealership, just to satisfy my particularities. My husband kept calling the salesman and he was so patient! The sales manager was very accommodating as well. I'm glad we bought a car from South Bay.

Service is great and the staff is extremely friendly. Parts are overpriced.

Evan was very helpful and accommodating. It's good to have Jaguar dealer service back in the South Bay.

South Bay Jaguar Land Rover dealership is awesome. I bought a Jaguar XF Prestige. Right from Sales dept Mr. Faiq S / Mr. Ali helped the process on my trade however, the dealership could've given a better trade in value. Mr Eric - Sales Manager guided me thru the process and was very courteous, polite and professional. Finance Director Mr. David explained the entire process as true professional great man. Overall 200% satisfied. Trying to convince my wife to change her SUV to LR. Maybe sometime in December. Please visit South Bay Jaguar Land Rover you will be amazed.

Excellent customer service when dropping off Jaguar for scheduled maintenance.

I recently took my vehicle for service and was greated by a cheerful service advisor named Juan Reyes. We sat down, went over some things and he explained everything in detail. He then ushered me into their new customer lounge equipped with Starbucks coffee, water and pastries. I look forward to coming back here and working with Juan as he seems was very knowledgeable and honest!

Great team! Jacques was great to work with.

What Jaguar South Bay. There isn't one yet. They Sony open until May. We drove all the way over there to fund no dealership.