13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from Jaguar South Bay

3/5 stars. Overall I love my Range Rover and have been generally pleased with my vehicle and it’s performance. The 3 stars is due to the following: 1. The service advisors generally care about each individual they interact with. I have never had a bad interaction with any of them. However they seem to be sprinting from the time the clock in until they leave. They do not have the proper support they need to be successful. 2. They have a service manager (I asked) I didn’t want or need to speak to them I just wondered what their role was or what they spent their time doing because managing the flow of customers didn’t seem to be the priority. The service advisor simply stated politely they understood why it seemed as though it’s more chaotic than not. 3. I asked if they took feedback or suggestions and the service advisor was so nice to say he was willing to listen. I explained to him if someone were standing and moving about in the service bay or drive up area that greeted customers asked their name and appointment time and said “ok great I have you down here for so and so let me notify them you’re here and we will be right with you.” Instead at this location every single employee no matter their job is behind their desk, every single customer has to either awkwardly stand there until someone comes to ask hey have you been helped, or customers have to go inside and interrupt to ask who they should speak to. 4. The service advisor said it’s funny you mention that we all feel the same way and I think they are trying to hire someone for that. Which is great, but why as a service manager would you not notice this on your own and fill in that gap to care for your customers and support your team of advisors in the mean time? 5. People pay for the name and luxury of Jaguar/Land Rover. People expect a level of service. I find it hard to believe that simply asking to be acknowledged and heard as a paying customer is too difficult of a service to be given. My 3 stars are for the service advisors themselves and truly they deserve more. The lack of extra stars is just for the total level of service you receive versus what you pay for and the expectation of such service. Whoever owns this dealership would benefit from observing in a way to note these opportunities to make changes.

Brianne W Mar 24, 2022

I came in to Jaguar/Land Rover as a serious buyer. The conversation started up with Mr. A. Shim on-line & an appointment was made with him, and I supposed to come in to see him, but when I got there Mr. Shim turned my case to Sabino. He showed me three (3) Discovery SUV. Finally, I picked the eiger grey in color. After 5 long hours of paperwork i left the car dealership in the dark. The next morning I went to my bank to pick up a cashier check to pay off my new SUV. Several agents called me which included Azi, the sales manager called & informed me that they can’t sale the car to me. It was a pre-order car from another customer. I was in oz & furious about the way they handled with their inventory. First, a pre- order car shouldn’t be in display on floor with the remote control sitting with sales person indicated that it’s available. Secondly, why the car parked on floor with the price list posted on the window as it meant for sales? Thirdly, why the computer did not update as it was a pre order car? We live in a computer world , it should be the first thing one should get it done , & it shouldn’t be lack of. It should be updated beforehand, & put the vehicle away. I told Azi, & Sarbino that it took a team to make a mistake like this. Second car which Azi reserved for me. I wasn’t happy on the price. I ended up to pay an additional, $2,000.00 more to the Financial Dept. Because he wasn’t careful enough to send me home with my new car. The next morning he called me while I am at work & demanded that I paid off $2,000.00 with my credit card or they will postpone the registration to the DMV. Typically, people would return the car & demand for a full refund. But, I didn’t do that. I understand we are human. We do make mistakes. But. We teach our children when we make mistakes at least a word of sorry or apologize should be expressed , but I heard none. I purchased a lot of new cars in my life, but never once I had such an ordeal from buying a new car. Not only I am being discriminated as a female, but the car, & paperwork were a mess. You are representing a luxury cars line, customer service should be the first priority. I felt more being discriminated because I am a female buyer. Secondly, the errors, mistakes made, did not show professionalism . You have a very nice facility, but you lacked of people who have good customer service background like Azi. I do appreciate her & Sarbino for given me all the fact about my new car.

Celeste Young Jan 25, 2022

This is the FIRST negative review I have EVER written. !SCAM ALERT! I had been looking for pre-owned BMW 5 Series for the past few months. While searching on carguros.com I came a across a 2017 BMW 530i with 28,000 miles on it from the dealership Jaguar-Land Rover South Bay in Torrance CA. The car was listed at $3,578 below market value. Because of the low cost I was a little skeptical, but it was listed at an AutoNation franchise dealership so I decided to inquire about it. I messaged them via the website Monday evening advising that I would like to visit the following day to view the vehicle and possibly purchase it. Here is the timeline of events that followed. 8:32am I received a phone call from Alex Shinn at the dealership asking me if I would like to schedule an appointment to view the vehicle. He advised me that he had driven the vehicle this morning, and that it was a great car. I advised him that I would be driving from San Diego to Torrance which was about an hour and 45min drive. I decided to schedule the appoint for 1:45pm to avoid traffic. 8:43am I received a call from the General Manager Artie Diaz Gonzalez to confirm appointment and thank me for shopping with their dealership. I was impressed that dealerships General Manager would call me and was feeling really good about potentially purchasing a vehicle with them. 11:14am I was getting very excited about purchasing the vehicle, so I decided to head over earlier then my scheduled appointment. I called Alex Shinn to advise him that I would be heading over earlier and confirmed with him that it would take me about an hour and a half to get there. 11:42am after driving for half an hour I received a call from Alex Shin advising me that the car had been sold and was posted on carguros.com by mistake. He advised me that he had other alternative vehicles to show me. Since the specific vehicle that I was on my way to look at was not there I decided to turn around and drive back home. Needless to say, I was extremely disappointed that I had wasted my morning in pursuit of a vehicle that had already been sold. I completely understand that errors are made and the vehicle was posted in error, but they had multiple opportunities to check on this before I got in my car to drive over an hour and a half to view this vehicle. The status of the vehicle should have been checked before Alex called me to set the appointment, before the GM Artie called me to confirm the appointment, and when I called to advise them that I was on my early to view the vehicle. The fact that at 1:11pm the vehicle is still posted on cargurus.com leads me to believe that they are false advertising to get you on their lot. In my opinion they are posting a great deal online to get you on their lot and sell you something thing else. I did not know the old “bait and switch” technique was still being used at car dealerships. I would not waste my time at this dealership.

Adrian Navarro Nov 16, 2021

Car Experience Shopping 103 We went to Range Rover Southbay. Jin was our sales guy. He was accommodating. I just didn’t like how he tried to push a 2019 Range Rover Sports with 46k miles on us. It sounded like it had 100k miles and needed a serious engine overhaul! Nice try Jin! We didn’t wanna buy someone’ troubles. We told you we weren’t interested. Second thing that bothered us was he kept calling us by the ring name. I mean, really? If you’re trying get ppl to buy your over priced cars you should at least try to remember their names. Any who, we tested the used range and the Jaguar f-pace. We chose the jag to buy. Long story short, Jin brought his financial manager to assist. We told him we r making a cash purchase. We didn’t even get to the amount we were offering. He shot it down like a black bear charging at him full blast! We didn’t even throw out a number. My sister thanked them for their time and we shook the dust off our feet. Duces!! As we are driving away, Tom calls us. He basically was trying to make up for his manager who tried to play serious hardball. My sister threw out a figure to him. He said he had to move some number around and would call us back. This was Wednesday late afternoon. Well, Tom didn’t call us. Jin called. My sister asked why Tom didn’t keep his word and call us back. He made some slight excuse for him. Then, he tried to convince us to pay over $60k for a car that has little to no backseat. Then, he tells us that’s it’s better to finance. LOL. Of course a salesman will tell you that because they can get serious money from,you by adding unnecessary things to your loan. He also said, it seems like whatever price they give us we don’t want to pay. Really! You’re right! It’s not about what sales people want you to pay. It’s what you’re willing to pay. We stood firm with our decision. It’s really unprofessional when your doing business and someone tells you they will call but and they don’t. They really weren’t trying to work with us. They wanted us to pay way more for a car due to the chip shortage. But what’s happening with the shortage has nothing to do with me. I’m not paying double just because you’re trying to squeeze every penny out of your customers and potential customers. That’s unethical.

Kn Sep 4, 2021

Let's be honest: this is not our first time working with Land Rover South Bay. I don't know if it's the partnership with Jaguar or the fact that they moved from their former Redondo Beach location but the experience was like night and day and I have only excellent feedback to communicate. We initiated our interest in one of their certified pre-owned vehicles online and I called in to see if one of the former salesmen whom we didn't love but what are you going to do when your options were minimal? Well, I can say that I was happy that he wasn't there and that I got the opportunity to work with Roger. Not only was he attentive to all of my questions and concerns, I never felt pressured or obligated, to the vehicle or to work with him. I intend to work with him on all of our future RR purchases and I recommend him highly to anyone who is looking for a low-pressure, informed, genuine feedback experience with incredible communication. Roger took at least 20 detailed photos of the car taking into consideration the general concerns I had about used cars. As we had been living out of town for the school year, traveling down to the Southbay with our kids would have to be purposeful and worth the drive, and Roger was very sensitive to this making every effort to provide us with all of the necessary information that, alas, reassured me and moved the process forward to the finish line. I admit, I did not trust that the car would be in the beautiful condition that it was and I was almost preparing to walk away after seeing it - not trusting that this great experience up until this point could possibly be authentic. But as Roger had confirmed in his photos and with his personal feedback of any perceived flaws that I had thought I had observed as well as offering assistance with any financing we might be interested in, I was so pleasantly surprised to find that the car was practically perfect! I honestly feel that if it were not for Roger's "concierge" service, we would have missed out on this purchase. The finance experience, as well, was excellent and felt largely genuine, and the rate was, frankly, unbeatable. My hope is that the experience that we had in sales and finance will carry over into the service and repairs department ~ remains to be seen. I'll update my review when we have our first few check ins because, truly, it was these past experiences with Range Rover South Bay that deterred us from working directly with them through the life of the last two of our Land Rover and Ranger Rover vehicles. Honesty and ethics in the car industry goes a long way. If Range Rover South Bay wants to maintain us as customers for our repair/service needs then they will have to prove that they aren't there to "create" problems or imply that there are issues that really aren't there. So far, they are off to a great (re) start!

Jennifer Rosenberg Jun 4, 2021

I wish I could give them zero stars!!! Completely unprofessional and zero integrity!!! Had my vehicle for nearly a month while Melanie Plancich continued to tell me that the Enterprise rental car that they supplied me with would totally be covered by them and for me not to worry even when enterprise called me twice saying the rental period was expiring I called Melanie Plancich and she on multiple occasions assured me that Land Rover was covering the full cost of the rental and that they should not be calling me but not to worry she would call them and handle it and for me not to worry. As I had called Land Rover South Bay 1 month prior in September of 2020 to bringing my car in for service to secure a loaner vehicle from Land Rover South Bay to which Melanie assured me they would have one available only to arrive (in October of 2020) and have to be shuttled down the street to Enterprise to get a rental car and Melanie Plancich at that time assured me not to worry "Land Rover will cover the full cost of the rental" one month later after paying nearly 2 grand for repairs I get my car back and return the loaner in November of 2020. The next thing I know March of 2021 I have a charge on my AMEX for $656.19 from Enterprise to which at first I thought was just a fraudulent charge as I assumed someone must've stolen my credit card information... So I call and reported it to Amex to cancel then called Enterprise only to discover that Land Rover South Bay had refused to pay the cost of the rental as they had time and time again promised and is trying to leave me stuck with the bill. The representative from Enterprise said that they would continue to reach out to Land Rover South Bay and that I should do the same. So I began to call them and to leave messages for Melanie Plancich, for Jason Northcroft (Service department manager) and for the GM looking to find some sort of resolution. It's now May 23rd of 2021 and no one has still yet to return my call. I attempted again a few different days over the past few weeks and I can't even get any of them on the phone. I recently received a paper bill from Enterprise stating that I still owe them $656.19 indicating that the bill was never taking care of. The sad part is that I've been a loyal customer of theirs for the better part of a decade traveling to them from Chino Hills passing multiple other Land Rover dealerships since when Tony Smith was the service manager before he retired and Juan Reyes after him, when customer service was truly #1! Now I'm not sure what their business model is. In conclusion, I'm sad to say this but I must... I would warn all to avoid doing business here at all cost.

martel london May 23, 2021

I had a really bad experience at this place. My car, which is under warranty, had a problem with the stereo system. First, the problem was with Bluetooth devices. I took it to the dealer’s service department and was told that they can’t replicate the problem and therefore can’t fix it. Later the problem expanded to any device that is connected, whether wired or wireless. A series of other problems also developed including the door rattling loudly, a frequent warnings “to put on the passenger seatbelt” (when there is no passenger in the car), and warnings that the hood is open (when it’s locked). I took it again to the shop and was told that indeed there is a recall that affects the stereo system and they will fix it (previously they said that they can’t replicate the problem, now there is a recall). This was on a Monday and I was told that the car will be ready the following day (Tuesday). As I haven't heard from anyone, I called on Wednesday, a day after the estimated delivery day, and was told that the car will be worked on later that day and would be ready the following morning. The following day came and gone. No communication. On Thursday, I made several calls but no one answered the phone. I left a message and when I didn't hear back, I called again. The following day, I called again several times. At the end of the day, I called the front desk and asked to speak to the service manager. I was told that he’s on the phone and that he will call me back. Consistent with my experience, the manager did not call back. I then called the Sales debarment and asked to speak with the general manager. After checking, he told me that I can come and pick up the car. Less than a mile away, I noticed that the stereo system was not fixed and I’m having the same problem. The next day, the door started rattling again. I can say, and without any doubt, that this service is one of the worst, if not the worst, experience that I had with any service department in over 30 years.

Alex A. Jul 1, 2020

I had possibly the worst 3-week experience of my life interacting with this dealership. You would think that if you provide the money, they provide the car, then it would be a simple transaction. I was strung along through multiple people (I’m talking at least six different people were handling my case) and each provided different and even contrasting answers to me during this time. It was tough to get a hold of anyone. It was tough to get any answers out of anyone. I literally just wanted a standard Range Rover Evoque 2020. White exterior. Black interior. Keyless entry and heated seats. Even then, I was willing to work with them and was very responsive. They were not. STRIKE 1: Just getting a handle on any single car was difficult. They have low inventory. They had to transfer from a sister dealership. I was ready to go in and sign within the hour, but I find out that specific VIN # was sold to another customer that same day. Even though we reserved the car for it to be transported. STRIKE 2: Finding a second car. Called and asked me to come into the dealership to sign papers (at least a week after STRIKE 1), but ended up sitting there for FIVE hours. Nothing was signed. No car was provided. STRIKE 3: “Finally” the car was ready again. They go and grab the car from a different lot, but it doesn’t accelerate past 30 miles per hour. Ridiculous. Went to the dealership again, but wasn’t provided a car. STRIKES 4, 5, 6: Wouldn’t meet me at my home to deliver the car. Only would “budge for ONE mile closer to me and away from the dealership.” One text or one phone call a day. No communication what so ever. The worst of them all is BILLY JOE. He doesn’t give a xxxx (rude) and doesn’t respond to anyone. At the end of it all, they tried to deliver to me two more times, still the car didn’t work. I even suggested getting another car, but even though it was online, it was out of inventory… again. Seriously, don’t even deal with this place. I got a car within a day. ONE DAY at another Land Rover dealership. They were very responsive and courteous. Would not recommend. Don’t waste your time, like I did. Superstars throughout the process, who didn’t make it hurt so bad: Drew, David and Syed.

Connie Apr 5, 2020

I am a new Range Rover owner. I purchased my 2018 Velar last year. I've always taken my car to the dealership for service and thought that I could expect exemplary customer service, at a luxury dealership. I've received better service at Honda, Nissan and Kia. Both times that I've taken my car to your facility for service (6 month check- up and 1st annual service) I've pulled into the service lane and have not even been acknowledged. I had to get out of the car everytime to ask for assistance. I probably should have expected as much because the same thing happened when I went to buy the car. Several salesmen walked right by me without acknowledging me at all. Last night, I sat in the car over 5 minutes and when Angelo, the Service Advisor still at work, came out of the office he was STILL going to walk by without acknowledging that I was even there! Note that I was the ONLY car in the service lane. I called out to him to ask what the process was to get assistance and his reply was "Ma'am, what is the problem?". What the heck? My reply, "I'm here to return the loaner and pick up my car" . He stated that I needed to go inside and pay at the receptionist and she would call for my car. Did I know where it was? No. He seemed slightly annoyed to have to walk me inside, to show me where to pay. Since this was not the 1st time that I've sat in the car, waiting for help, I asked the receptionist what the process is when I pull into the service department. She said that the Service Advisors are supposed to come to the car. Go figure. My car is pulled out, looks great because I purchased the "minor detail service", and had the valet lock on. That was not a surprise, because I locked it when I dropped the car off. Went to put my pin in and it didn't work. Tried again and it said that I had one more attempt before i was locked out. I had to call Angelo. I asked if maybe the technicians set another pin, maybe they to unlock it to service the car. He asked to see my order and advised that there wasn't anything in the order that indicated that they would have had to do that. I tried my pin again, in front of Angelo, and was locked out for 5 minutes. He asked if I was SURE that was my pin, YES. OKAY, my pin wasn't working, now what? Angelo's response was that I could leave the car for another night or take the loaner back. He would check to see if any technicians were around. I waited the 5 minute lock out period and tried my pin again, no go. Angelo called the main service guy and he gave Angelo a pin for me to try. It didn't work. Out of fear of being locked out for a longer time frame I googled the issue and received direction in locating the Master Pin. I HAD TO DO THAT. The Service Advisor at the dealership DID NOT KNOW what to do. By the way, thank you GOOGLE. I'm not sure if the service package that i purchased with my car works at another dealership, but I may need to find out. I have been extremely disappointed with Jaguar South Bay so far.

Danita Mitchell Sep 5, 2019

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Jaguar South Bay

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13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

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13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

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Recent Reviews from Jaguar South Bay

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