I came in to Jaguar/Land Rover as a serious buyer. The conversation started up with Mr. A. Shim on-line & an appointment was made with him, and I supposed to come in to see him, but when I got there Mr. Shim turned my case to Sabino. He showed me three (3) Discovery SUV. Finally, I picked the eiger grey in color. After 5 long hours of paperwork i left the car dealership in the dark. The next morning I went to my bank to pick up a cashier check to pay off my new SUV. Several agents called me which included Azi, the sales manager called & informed me that they can’t sale the car to me. It was a pre-order car from another customer. I was in oz & furious about the way they handled with their inventory. First, a pre- order car shouldn’t be in display on floor with the remote control sitting with sales person indicated that it’s available. Secondly, why the car parked on floor with the price list posted on the window as it meant for sales? Thirdly, why the computer did not update as it was a pre order car? We live in a computer world , it should be the first thing one should get it done , & it shouldn’t be lack of. It should be updated beforehand, & put the vehicle away. I told Azi, & Sarbino that it took a team to make a mistake like this. Second car which Azi reserved for me. I wasn’t happy on the price. I ended up to pay an additional, $2,000.00 more to the Financial Dept. Because he wasn’t careful enough to send me home with my new car. The next morning he called me while I am at work & demanded that I paid off $2,000.00 with my credit card or they will postpone the registration to the DMV. Typically, people would return the car & demand for a full refund. But, I didn’t do that. I understand we are human. We do make mistakes. But. We teach our children when we make mistakes at least a word of sorry or apologize should be expressed , but I heard none. I purchased a lot of new cars in my life, but never once I had such an ordeal from buying a new car. Not only I am being discriminated as a female, but the car, & paperwork were a mess. You are representing a luxury cars line, customer service should be the first priority. I felt more being discriminated because I am a female buyer. Secondly, the errors, mistakes made, did not show professionalism . You have a very nice facility, but you lacked of people who have good customer service background like Azi. I do appreciate her & Sarbino for given me all the fact about my new car.

Evan was super helpful with all aspects of my service and very professional. He took time to explain to me the process and suggestions for my car. Evan made my experience a great one at Land Rover South Bay!

The honesty and integrity of this dealership is a reflection of why people do not trust dealerships. I purchased a vehicle from them from out of state and the experience is not one I would want anyone to have to go through. I am actually in the process of returning the vehicle if I should not hear back from them regarding vehicle damage noticed at inspection of the vehicle when it was delivered.

Kelly is an amazing Service Advisor. Kelly took care of my needs in regards to my 2021 Range Rover Sport. She explained thoroughly what should would be doing to my Range Rover, provided a loan car for me and kept me posted about what the car needed. Kelly is the epitome of a great Service Advisor and she has impeccable customer service skills. Thank you Kelly for being so incredibly nice and patient to me.

Most Horrible experience. I went in to return my lease and Manny Hernandez was just not helpful at all. He didn’t even want to work with me, he got someone else do it. Manny was in his office talking to a coworker and when I said I was there to return my lease he told his coworker in the office, to help me with my lease return and the old man straight up answered NO! He wasn’t going to do it , all this in front of me.!!!Then Manny asked someone else to do it. When doing the inspection he mentioned it was not the last inspection that I will get a bill from Land Rover because they will charge me for the tires !! I had replace my tires about a year ago, mind you I only return my lease with 25k miles !! Then he mentioned I will get charged for a ding I had on the “back door “ i repeat I retuned my Discovery with only 25 k miles and took very good care of it. He just wants to make money off of people. I will never lease from this place again due to Manny oh and Manny don’t forget your last name is Hernandez so we are both Latinos NOT only me !!!

High quality customer care.

VARTARIAN,KHATCHIG, Was awesome. Very friendly always kept me informed . No complaints 👍🏻👍🏻

The best dealership I ever visited, from the gm to everyone in there but ,Jesus camargo really stepped up with his help I really recommend this dealership

Evan is always great to work with. Great Custer service, very kind and always goes above and beyond the scope of his duties. He’s a great asset to his team and your company.

This is the FIRST negative review I have EVER written. !SCAM ALERT! I had been looking for pre-owned BMW 5 Series for the past few months. While searching on carguros.com I came a across a 2017 BMW 530i with 28,000 miles on it from the dealership Jaguar-Land Rover South Bay in Torrance CA. The car was listed at $3,578 below market value. Because of the low cost I was a little skeptical, but it was listed at an AutoNation franchise dealership so I decided to inquire about it. I messaged them via the website Monday evening advising that I would like to visit the following day to view the vehicle and possibly purchase it. Here is the timeline of events that followed. 8:32am I received a phone call from Alex Shinn at the dealership asking me if I would like to schedule an appointment to view the vehicle. He advised me that he had driven the vehicle this morning, and that it was a great car. I advised him that I would be driving from San Diego to Torrance which was about an hour and 45min drive. I decided to schedule the appoint for 1:45pm to avoid traffic. 8:43am I received a call from the General Manager Artie Diaz Gonzalez to confirm appointment and thank me for shopping with their dealership. I was impressed that dealerships General Manager would call me and was feeling really good about potentially purchasing a vehicle with them. 11:14am I was getting very excited about purchasing the vehicle, so I decided to head over earlier then my scheduled appointment. I called Alex Shinn to advise him that I would be heading over earlier and confirmed with him that it would take me about an hour and a half to get there. 11:42am after driving for half an hour I received a call from Alex Shin advising me that the car had been sold and was posted on carguros.com by mistake. He advised me that he had other alternative vehicles to show me. Since the specific vehicle that I was on my way to look at was not there I decided to turn around and drive back home. Needless to say, I was extremely disappointed that I had wasted my morning in pursuit of a vehicle that had already been sold. I completely understand that errors are made and the vehicle was posted in error, but they had multiple opportunities to check on this before I got in my car to drive over an hour and a half to view this vehicle. The status of the vehicle should have been checked before Alex called me to set the appointment, before the GM Artie called me to confirm the appointment, and when I called to advise them that I was on my early to view the vehicle. The fact that at 1:11pm the vehicle is still posted on cargurus.com leads me to believe that they are false advertising to get you on their lot. In my opinion they are posting a great deal online to get you on their lot and sell you something thing else. I did not know the old “bait and switch” technique was still being used at car dealerships. I would not waste my time at this dealership.

If I can choose zero stars I would. Do not come here! Fair Warning! I dislike giving bad reviews. I tried resolving things in a different method and still haven't had my refund. I came here on a holiday a month ago with the goal of buying a car in cash but was insisted to apply for credit. Here's what you'll go through; You will be encouraged to give $3000 down payment (cc) and need to call your insurance company that moment to register the new car before taking it home. Well, I signed every document needed, credit was checked, ss, ID, and insurance and down payment was given. I ended up not taking the car, but this was another problem: I was charged a monthly payment this month on 10/6/21 from a Finance company thinking it was a scam. Long story short, I've been going in circles and have been given the run around/blaming each other between the Finance Company and the Dealership for charging a payment without my consent from a purchase never bought. So avoid this place, perhaps they don't care about you, they only care about getting their bonuses,money and stealing all your information.

I just spoke with a representative in the service department, asked her some questions regarding a simple diagnostic and multi-point inspection. Her attitude was very pert and non helpful, kinda like I was wasting her time. I asked when I would be able to bring my car in, and guess what, she said they were booked over a month and a half! In other words, they didn't need or want my business....

TC Collins took amazing care of me! He helped me get the car I wanted in the most difficult of times! He always kept me updated on the status of my order as I waited for its arrival. He made the process so simple! I can’t speak highly enough of him. He was direct, honest, and straight forward. I love my new Defender!!!!! This is the best car on the market in my opinion! I love driving it!! Thank you TC! I will never buy a car from anyone else! That is a promise! 🙏🏻🙌🏼

Drew Polenchar and his team were extremely knowledgeable and helpful. We built our Land Rover defender online and special ordered it. The car was delivered and ready earlier than expected while other dealerships and makers struggled to get us what we wanted. We are extremely happy with our car and our overall experience with Jaguar South Bay. Highly recommend.

Very pleasant experience with sales staff. They really try to work with you to get you the vehicle and price you want even if you have to wait for it to arrive. Eddie was the best sakes person and Tom my finance guy helped me get my first vehicle 4 years ago.

Excellent service and treatment of customers. Freindly, non-predatory way of selling a vehicle.

Jon and the staff were extremely helpful and professional throughout the entire buying process excluding a follow-up call days later. I would highly recommend Land Rover South Bay to anyone.

My experience today at Jaguar South Bay was very satisfying, they immediately attended to me and my car as soon as I pulled into the service driveway area. The service manager personally met with me and started the process moving by assigning a service advisor to discuss the service options with me. They did a great job servicing my vehicle cleared the amber engine light on console screen and recommended other services to keep my vehicle running at top performance. The service advisor did a good job as well, he discuss with me the multi point inspection, wheel alignment, brake fluid exchange, and oil change on my next service and maintenance schedule appointment. Thank you to all at Jaguar and Land Rover of South Bay.

As soon as we walked in everyone was very welcoming. Roger was our sales representative and he did a great job! We told him what we wanted and he got on it right away. There was no beating around the bushes. He made the purchase very smooth and and pleasant. And when we work with the finance manager she was also charming, pleasant and professional. She talked to us like we’ve known each other for years! She made us feel at ease and comforting. She made sure we cross our T’s and dot our I’s before we leave. I would definitely recommend this dealership to my friends and family. Thank you! 🤗

They were patient, professional, courteous, and fair. Just a great overall experience. I couldn’t recommend them higher. Best experience I’ve ever had purchasing a vehicle.

As soon as we walked in everyone was very welcoming. Roger was our sales representative and he did a great job! We told him what we wanted and he got on it right away. There was no beating around the bushes. He made the purchase very smooth and and pleasant. And when we work with the finance manager she was also charming, pleasant and professional. She talked to us like we’ve known each other for years! She made us feel at ease and comforting. She made sure we cross our T’s and dot our I’s before we leave. I would definitely recommend this dealership to my friends and family. Thank you! 🤗

Car Experience Shopping 103 We went to Range Rover Southbay. Jin was our sales guy. He was accommodating. I just didn’t like how he tried to push a 2019 Range Rover Sports with 46k miles on us. It sounded like it had 100k miles and needed a serious engine overhaul! Nice try Jin! We didn’t wanna buy someone’ troubles. We told you we weren’t interested. Second thing that bothered us was he kept calling us by the ring name. I mean, really? If you’re trying get ppl to buy your over priced cars you should at least try to remember their names. Any who, we tested the used range and the Jaguar f-pace. We chose the jag to buy. Long story short, Jin brought his financial manager to assist. We told him we r making a cash purchase. We didn’t even get to the amount we were offering. He shot it down like a black bear charging at him full blast! We didn’t even throw out a number. My sister thanked them for their time and we shook the dust off our feet. Duces!! As we are driving away, Tom calls us. He basically was trying to make up for his manager who tried to play serious hardball. My sister threw out a figure to him. He said he had to move some number around and would call us back. This was Wednesday late afternoon. Well, Tom didn’t call us. Jin called. My sister asked why Tom didn’t keep his word and call us back. He made some slight excuse for him. Then, he tried to convince us to pay over $60k for a car that has little to no backseat. Then, he tells us that’s it’s better to finance. LOL. Of course a salesman will tell you that because they can get serious money from,you by adding unnecessary things to your loan. He also said, it seems like whatever price they give us we don’t want to pay. Really! You’re right! It’s not about what sales people want you to pay. It’s what you’re willing to pay. We stood firm with our decision. It’s really unprofessional when your doing business and someone tells you they will call but and they don’t. They really weren’t trying to work with us. They wanted us to pay way more for a car due to the chip shortage. But what’s happening with the shortage has nothing to do with me. I’m not paying double just because you’re trying to squeeze every penny out of your customers and potential customers. That’s unethical.

I had a great experience working with Eddie at South Bay Jaguar!! I can’t say enough about the high quality service that was provided from Eddie and his team. David in finance was fast and so helpful! I especially appreciated the low pressure or no pressure in making my decisions. I would highly recommend them and do it again! Thank You!!

Got my 3rd Land Rover from south bay LR Drew and Jon were great got me my Defender and kept me up to date on delivery from production to vessel to my driveway

Amazing service all around good people Keith my sales guy ,azi,Billy I've had nothing but good service there everytime Good people.

Great service department. I purchased a Defender from them and have had multiple trips to the service department to install a wishlist of upgrades. My service advisor is Evan S. He is professional, always does what he says and gets the job done on time every time. Thanks for the excellent service!

Always great customer service

Evan is the best! Such great customer service and care!

Very good customer service and communication. Very efficient as well

Just letting you know I am very appreciative & happy with Nate who is my serve advisor at Jaquar South Bay. I always depend on his help and recommendations for my Rangerover Sport. He is very smart and always responses to any questions I may have for my vehicle.

We love our new Range Rover and had such a great experience buying it. Nathan attended to all of our concerns, needs, and questions with total confidence and an endless knowledge about the cars. He made every step of the experience (choosing the vehicle, ordering it to our exact specifications, keeping us updated on the arrival of the vehicle, teaching us all about it once it arrived, etc) a pleasure. We are very grateful to have had such an easy and enjoyable experience and we would definitely go back to buy another car!

We love our new Range Rover and had such a great experience buying it. Nathan attended to all of our concerns, needs, and questions with total confidence and an endless knowledge about the cars. He made every step of the experience (choosing the vehicle, ordering it to our exact specifications, keeping us updated on the arrival of the vehicle, teaching us all about it once it arrived, etc) a pleasure. We are very grateful to have had such an easy and enjoyable experience and we would definitely go back to buy another car!

Great customer service and repair/maintenance here!

Syed, Drew and the team at SBLR were amazing. I went in to look at a new car and drove a new Sport off the lot. Extremely professional, friendly, and the whole experience was fantastic. I highly recommend anyone looking for a Rover to stop by and work with this amazing team, they are a super class act.

I had a great experience at Jaguar Land Rover South Bay this week! My car needed two parts replaced. Nathan Krafczyk explained everything really thoroughly. He also went above and beyond dealing with my warranty company, who was trying to be really difficult. When I went to pick up my car, everyone there was extremely helpful and nice. I would definitely recommend Jaguar Land Rover South Bay to others!

it was professional and expedient

Great and seamless experience

Great friendly service. The service advisor, Melanie, did a great job getting my car in and arranging a rental car for me. Great service on the part of the rental company also, I had a very short wait. My car was ready and washed on time and Melanie covered the summary of the service with me. I was very pleased with the entire experience.

I have been searching for a privacy cover for my Land Rover since last month. I tried Oxnard, Los Angeles, Newport Beach with all of them wanting me to come in FIRST for a service appointment THEN they will order the part. How frustrating. Who wants to drive from L A to any of these cities on a Friday. Called Pasadena and they were the most helpful, letting me know that South Bay has it in stock. Called South Bay, they checked and even put my name on the box. Went in to be greeted by great staff and the General Manager and I was called and treated as a VIP. I even got a LR mug, blinged out, from the Manager. I have found my new Car Home. Thank you Jaguar South Bay.

Land Rover South Bay is exceptional service and Nate their new service manager really knows how to take care of customers - even in trying circumstances. I am glad to see after 17 years he got the promotion he long deserved. Keep up the great work SB Rover.

Excellent service and attention to detail. Highly recommend servicing at South Bay Range Rover.

Came in for a minor service....Sat in the lobby ...did a quick work zoom call while I waited. Evan the service Advisor was able to get me in an out there within a couple of hours. Highly recommend this dealership.

My service advisor Chris Vartarian and Nate his manager provide amazing exceptional customer service. They went above and beyond to provide the best service at a great price for my Land Rover. I will continue to service my vehicle with Land Rover South Bay if Team members like Nate and Chris lead the teams at South Bay LR. Carlos Tenas

Evan at Land Rover Jaguar South Bay did an excellent job keeping me informed and most importantly ensured all my care-abouts on my vehicle were attended too. I highly recommend.

I’m not too sure what to make of my last service. Ok the car was delivered on time etc, but there was no brake prognosis or other items on the vehicle which are showing signs of wear and tear just a wham-bam thank you. I usually bring my vehicle into the dealer for an inspection but I’m concerned about what is happening to this land rover facility. Since its move from Redondo beach to Torrance I feel it’s lost it’s shape both in management and overall vehicle engineering capacity — maybe it’s just Covid I don’t know. Let’s hope that things get better on both sides.

Sale rep Saeed was very helpful and provided very keen details about the choice of vehicle that I like. My overall experience with everyone I encountered with was great.

Let's be honest: this is not our first time working with Land Rover South Bay. I don't know if it's the partnership with Jaguar or the fact that they moved from their former Redondo Beach location but the experience was like night and day and I have only excellent feedback to communicate. We initiated our interest in one of their certified pre-owned vehicles online and I called in to see if one of the former salesmen whom we didn't love but what are you going to do when your options were minimal? Well, I can say that I was happy that he wasn't there and that I got the opportunity to work with Roger. Not only was he attentive to all of my questions and concerns, I never felt pressured or obligated, to the vehicle or to work with him. I intend to work with him on all of our future RR purchases and I recommend him highly to anyone who is looking for a low-pressure, informed, genuine feedback experience with incredible communication. Roger took at least 20 detailed photos of the car taking into consideration the general concerns I had about used cars. As we had been living out of town for the school year, traveling down to the Southbay with our kids would have to be purposeful and worth the drive, and Roger was very sensitive to this making every effort to provide us with all of the necessary information that, alas, reassured me and moved the process forward to the finish line. I admit, I did not trust that the car would be in the beautiful condition that it was and I was almost preparing to walk away after seeing it - not trusting that this great experience up until this point could possibly be authentic. But as Roger had confirmed in his photos and with his personal feedback of any perceived flaws that I had thought I had observed as well as offering assistance with any financing we might be interested in, I was so pleasantly surprised to find that the car was practically perfect! I honestly feel that if it were not for Roger's "concierge" service, we would have missed out on this purchase. The finance experience, as well, was excellent and felt largely genuine, and the rate was, frankly, unbeatable. My hope is that the experience that we had in sales and finance will carry over into the service and repairs department ~ remains to be seen. I'll update my review when we have our first few check ins because, truly, it was these past experiences with Range Rover South Bay that deterred us from working directly with them through the life of the last two of our Land Rover and Ranger Rover vehicles. Honesty and ethics in the car industry goes a long way. If Range Rover South Bay wants to maintain us as customers for our repair/service needs then they will have to prove that they aren't there to "create" problems or imply that there are issues that really aren't there. So far, they are off to a great (re) start!

the staff and Melanie was so professional and he customers service was great brought my hubby car in at 10:15 and melanie said i will have you out by 12 and 12:15 i was on my way home ...Yesssss Thank You Jaguar south bay ..

The South Bay Team are patient and knowledgeable. TC went out of his way to make sure my experience was pleasant and informative.

Great experience with South Bay land rover ... my service advisor is the best

Keith was great during the buyout process.

Absolutely horrible - pricing is ridiculous and “suggestions” for unnecessary work will cause me never to there again - clearly they feel people who drive Range Rovers have more money than sense.

I leased my 2021 Land Rover from here. I did get the price that I ultimately wanted but it took two weekends of haggling to get their. When I finally agreed on the price, I came into the dealership to sign all the paperwork, however I had to wait 3 hours before going into finance, so it was a tiring day just waiting around to be finished. Unfortunately, issues quickly began to happen with the car within days of having it. First, the InControl setup did not work which has led to several calls to LandRover USA after not receiving help from the sale person. After having the car only four days, the speaker on the dash started cracking while listening to music and during calls. It was so bad that I had to turn off the Infotainment System. That then led to a couple conversations with Jaguar South Bay. I was already very upset at this point with the issue, talking to them raised my frustrations as I didn’t appreciate several of their responses. The fifth day, while driving the car on the freeway, it lost power briefly, luckily it didn’t cause an accident, but it seemed like the engine died or a possible electrical issue. This happened again about 30 minutes later on a city street. While at a stop light, after the light turned green, I went to accelerate and nothing happened, no power to start going and I couldn’t drive. Cars behind were honking, so I quickly shut off the car completely, turned it back on and it regained power. At this point, there’s clearly an issue with the car as well as a safety concern now. Five days after having the car, it’s now in for service at a different LR dealership. Completely ridiculous that I can’t drive my brand new car. It’s been a VERY disappointing experience so far that I hope gets resolved. Yes, I got the price I negotiated for, but the frustrations and the scary situations of loosing power have definitely NOT been worth it.

I wish I could give them zero stars!!! Completely unprofessional and zero integrity!!! Had my vehicle for nearly a month while Melanie Plancich continued to tell me that the Enterprise rental car that they supplied me with would totally be covered by them and for me not to worry even when enterprise called me twice saying the rental period was expiring I called Melanie Plancich and she on multiple occasions assured me that Land Rover was covering the full cost of the rental and that they should not be calling me but not to worry she would call them and handle it and for me not to worry. As I had called Land Rover South Bay 1 month prior in September of 2020 to bringing my car in for service to secure a loaner vehicle from Land Rover South Bay to which Melanie assured me they would have one available only to arrive (in October of 2020) and have to be shuttled down the street to Enterprise to get a rental car and Melanie Plancich at that time assured me not to worry "Land Rover will cover the full cost of the rental" one month later after paying nearly 2 grand for repairs I get my car back and return the loaner in November of 2020. The next thing I know March of 2021 I have a charge on my AMEX for $656.19 from Enterprise to which at first I thought was just a fraudulent charge as I assumed someone must've stolen my credit card information... So I call and reported it to Amex to cancel then called Enterprise only to discover that Land Rover South Bay had refused to pay the cost of the rental as they had time and time again promised and is trying to leave me stuck with the bill. The representative from Enterprise said that they would continue to reach out to Land Rover South Bay and that I should do the same. So I began to call them and to leave messages for Melanie Plancich, for Jason Northcroft (Service department manager) and for the GM looking to find some sort of resolution. It's now May 23rd of 2021 and no one has still yet to return my call. I attempted again a few different days over the past few weeks and I can't even get any of them on the phone. I recently received a paper bill from Enterprise stating that I still owe them $656.19 indicating that the bill was never taking care of. The sad part is that I've been a loyal customer of theirs for the better part of a decade traveling to them from Chino Hills passing multiple other Land Rover dealerships since when Tony Smith was the service manager before he retired and Juan Reyes after him, when customer service was truly #1! Now I'm not sure what their business model is. In conclusion, I'm sad to say this but I must... I would warn all to avoid doing business here at all cost.

It was great

I would like to thank Jin Cho for all of his assistance he provided me during the buying process of my new Discovery. He went the extra mile before, during and after the purchase. Thank you so much!

Nate and the team there in service are absolutely amazing. Always a pleasure!

I was very glad to purchase a vehicle at this Land Rover location. They price fairly and are not pushy with their customers. I was very impressed with the organized processes they have in place. Everything from the test drive to the paperwork process was a pleasure to endure. I look forward to using this dealership's services in the next 3 Years from now.

The service bay is one of the reasons why I keep going back to this dealership. I have been a loyal customer since 2005, and they succeed in getting the job done, and done right! Thank you Nathan and the rest of the crew in service... Keep up the good work! This is one happy customer...

Great Service- New facility makes it even more efficient for pick up and drop off. Nate is The Man in Service! But everyone on staff has always been great! Highly recommend them. Have had nothing but good experiences and interactions with So Bay Land rover for more than 4 years now.

I had a great experience leasing a car there.

Always great.

Sold me a car with non functioning safety features. When I brought it to their attention the next day I was told I have to wait 3 weeks for a service appointment. Still waiting.

I took my Range Rover in for the 3rd recall in 2 years and a screen that went blank. It took 2 weeks to get an appointment. It took 8 days to repair the car. Nobody returned my calls to find out what the status was after I called several times a day. Because of the terrible service, I would never buy another Range Rover nor would I recommend anyone else does.

I had a great experience, I worked with Eric and he was awesome, also the finance guy got me an even better interest rate than I got from my credit union. Also there was a young man working there that may of had a fedora on and he was so full of information and really funny. Overall it was one of the easiest experiences I’ve ever had buying a car

Melineh was nice and very supportive in getting the service done. She provided updates regularly and got it done on time.. Thanks to folks who have worked on the car..

The Lock sensor doesn’t response well. If there is a carjack. The lock will not open in time to get in. Actually it just doesn’t open when you press the button

The worst service, I booked an appt for a loaner because my car had work that needed to be done. I was given an appt over a month out. Was told someone would call me before my appt to confirm loaner, no one called, when I called to confirm before my appt, I was told no loaners were available. I was rescheduled for another month out and told the same thing, no one called again, so I called to confirm a loaner was available, I was told a loaner wasn’t available for another 2-3 weeks out. I mean, what!?!? When I asked to speak to a manager, miraculously they have a loaner. The service and communication here is horrible. Finally took my car in for service, it was there 3 days. I was notified that it was ready, I called the representative to tell him I would be there. When I got there, they pulled up my car and it was dirty, the rep apologized and said they normally wash the cars, but that I could wait 30 min for a car wash. Again, what!?!? I called ahead. I will never go back to this dealer, not for shopping(my shopping experience was not great here either) or service. Save the money and get your service somewhere else.

Excellent service and friendly atmosphere

My experience was wonderful. I feel I got a great deal on a quality vehicle.

I bought my car here. Horrible experience. I brought my car here for service within a year, similar experience. I just got my car back from service again, and more of the same. In all honesty, everyone that i've dealt with here is just there to do bare minimum work and thats it. They apologize (disingenuously) and just make sure you know its not their fault. David the finance manager is the only person who has been reliable. From sales manager Danniel to service reps, it has been a complete let down. This is probably the 2nd review I have ever done in my life. This is not to bash anyone, but seriously just want people to know what to expect when coming to this dealership. Very disappointed.

I was vacationing with my family and driving my 2020 Velar through Southern California and had a tire blow out on the freeway after running over a roadway hazard. The team at Land Rover South Bay took my vehicle in without an appointment despite being booked solid and replaced the tire and got my family back on the road again. They were truly professional and displayed great customer service to a member of their Land Rover family.

It was pleasure experience,

We had a wonderful experience getting a vehicle. The staff here goes above and beyond to welcome you and get you exactly what you are looking for. They take their time and will spend hours with you. Will definitely go back.

Best experience~!

Our experience with South Bay Land Rover was smooth and effortless. Our sales associate Josh made sure I was happy. He was patient, honest, and committed to meeting our needs. No long sales pitch to buy, just a straight shooter! Thanks South Bay for your commitment to excellence! Cheers Tosh and Gregory LeDuff

Quick, and straight to the point. I recommend.

Land Rover/Jaguar South Bay was one of the classiest and friendliest dealerships my husband and I have ever experienced purchasing a car from, our salesman Eric was wonderful as was the other gentleman that assisted us, Abraham...we would definitely refer our friends and family to this dealership.... F & J Battung Long Beach

I bought my first Jaguar here last month. Great deal on the car from this place. It took some doing to get the price I wanted. My only complaint is that they haggle with you so much that you get worn out and want to give up. I was able to get the color and options I wanted without much hassle...in fact, they were the only dealer I could find with the selection. Overall I will be back but I will have my coffee ready. I would recommend Jaguar of south bay if your are looking to buy a car.

Never would assist me on a used XJ I was looking into buying. I called multiple times after even trying a second sales guy, but no one would ever send me any info.

Went to purchase a car here and the experience was amazing!! Love the fact that they have employees who speak more than one language which made my purchase so much more easier. Everyone is very friendly and I recommend going if you’re thinking of purchasing a car from here. Also recommend going with Roger Ribeiro, he was the best!!

Raffi Guzelian, Service Manager is the best ! He absolutely made my experience wonderful. He was accommodating, thorough, helpful and committed to ensuring my Range Rover was serviced completely as agreed and delivered to my residence as a courtesy to Save time of multiple trips to the service center. Thanks Raffi, I appreciate the excellent service!

Excellent Service from Evan in the Service Department!

Nate and the service staff are friendly and professional. I always receive the best care when I bring in my Range Rover.

I had to take my RR Sport in for a check engine light issue and Nate, my service advisor was very helpful. I was able to get my car the following day, however on my drive back home, the check engine light came on again. I called the service department and they connected me to Raffi, the Service Director who was extremely helpful and went above and beyond to take care of the issue immediately. Overall, I am very pleased with my first service appointment with Land Rover South Bay.

Wonderful staff and great customer service experience. Thank you Nate!!

Amazing service experience. Bravo!

Great experience very knowledgeable and friendly salesman Jon. I just went in to check out the new Defender and ended up leasing one. No pressure from any one at the dealership very professional.

I had a great experience at this dealership! The salesmen Brian knew everything about the car and, was a pleasure to work with! He got me in and out with no hassle, a clean car and a full tank of gas! Love the new velar, thanks for everything!

My second visit for a second Evoque, my best experience. Mr. Nathaniel Hills was awesome, allowed me time to look around to get my dream car. Love it! The accountant, Ozzy or Azi, the lady, she was fabulous. Love these people. Mr. David was helpful as well. My visit was shorter than my first.

I’m very happy with the service. Jolie is great 👍

I had the brakes replaced months prior and they squeaked from day 1. I was told to give it a few thousand miles, but to no avail. The squeaking got worse and drove me insane. I called Nate, he was professional and friendly as usual. He called me with updates and he able to get the brakes replaced by Land Rovers Corp., The duration only took a few days and when I picked up my car, it was washed and cleaned, which I was so grateful for, since it was filthy when I took it in.

My brand new car wont drive straight and this dealership doesn't want to help me! This is my 4th Ranger Rover and I have never experienced anything like this!

Well I have a discovery the truck is just ok and I found out the car Leaks water on inside when it rain outside it rain on the inside the car I’ll call the dealership to take my car in they have a problem give me a loaner car then the car they gave me was so nasty and dirty on the inside was horrible

Great service from sales person Jesse Martinez to finance. Thank you so much for the amazing help in finding my new vehicle.

My visit to Land Rover South Bay was positive. The check engine light of my Range Rover Sport had been on for a few days. I was able to get an appointment quickly, and when I arrived my car was immediately taken to the work area to begin the diagnosis and repair. I waited in the comfortable customer lounge and watched TV and rested. The repair was completed in a reasonable amount of time. It was covered by the manufacturer's warranty, so there was no charge to me. I was given a thorough explanation of the problem and a detailed invoice. Everyone that I dealt with was very courteous. I would recommend Land Rover of South Bay.

I was able to test drive and receive excellent customer service from Roger who walked me through all the different Discovery Sport models and even showed me the one I was interested in online for a better look on a Saturday afternoon. We kept in touch and were able to reach an awesome deal on a lease with the help of the manager Bill remotely before agreeing to come into the Land Rover dealership to finalize the paperwork during a weekday. Everything went smoothly as Roger quickly had all the things set up and ready to go and David kindly chatted with us and walked us through all the final signings such that we were able to get in and get out in less then two hours! It was a pleasant and great first experience with Land Rover from start to finish thanks to Roger, Bill, and David.

Roger and David are the best!!

Came in determined to walk out with a great vehicle and left with that plus an extremely pleasant and professional experience. Had previously leased a land rover with South Bay and this was my second. Will be back for future leases/purchases. Jacques was patient and just really great to work with.

The place is great and people are very courteous and know your needs. I am a happy customer at Jaguar South Bay.

Great service from the team and in particular was fantastic to work with TC. Thanks to all for your help with our new car!

Great customer service and very friendly staff

Visited Land Rover for the10K service on my Discovery. The deck lid needed to be re-aligned, and the wheels rotated. In at 9am, out by 1pm. The price was comparable to other high end dealers. My service advisor Evan, was very easy to work with. However, the service area on the side of the building was congested, unorganized and just looked out-of-place. I guess for Jaguar - Land Rover i just expected more elegant. But bottom line is always price, time line, and the job done right. My deck lid is working better than ever. Good place for service. Bud....

Everyone helpful Paco in parts was awsome...

Good service. My service rep Nate was courteous and professional. The only thing was that I had to call to check on my car and the car needed to stay at the dealership for two extra days. The technician changing the piece on the roof’s body messed something up, which is why it was kept for two extra days. But I did end up getting a discount on the labor fees with a coupon, which wasn’t so bad. Overall pretty good service.

Excellent customer service from all the staff. Roger is a perfect example of courtesy, patience and shows respect all the time. Coming to South Bay Land Rover/Jaguar is a great satisfying experience. The best customer service among Land Rover dealers from Thousand Oaks to Newport Beach.

Land Rover South Bay is the best in the auto business! They are professional, courteous, and the best customer service for all their customers. From when I leased my first Discovery with them in 2019 to my recent service appointment, the entire Land Rover team always takes care of me and makes my visits enjoyable and easy!

Service at Range Rover South Bay is exceptional! Thank you Melanie for taking such good care of me.

have had many services done in many dealerships no one can compete with the South Bay Rover customer service. Thank You So Much.

The service was fast and I was in and out of there. They explained what was needed and gave me a call when the car was ready and washed. Great customer service

I scheduled a service only to address the 5 recalls on a brand new Range Rover sport. I requested to have a loaner car and they promised to have one ready for me and promised that it would be a smooth process since I had a meeting to get to. 40 minutes after arriving at the dealer, the cooks not locate the key to the loaner they supposedly has ready for me. I was visibly irritated and the the service personal was defensive and rude instead of making an effort to make the situation better. She asked if needed the car washed as well to which I replied: “yes, please.” After a visible half eye roll, she walked away and minutes later returned with the loaner vehicle. The car was supposed to be ready an noon. I arrived at 4:30 pm and was ignored for 10 minutes before anyone even made an attempt to assist me. My car was visible to me, yet she took 42 minutes exactly to bring the car to the front. 42 minutes while my son and I stood outside. “Sorry Mrs Maher, we also didn’t have time to wash your call”. Of course you didn’t, I wanted to respond. I was not surprised at all given the poor service I had received. My experience at this dealer was absolutely awful. The fact that the staff was aware that I wasn’t being assisted yet they were all sitting on their behinds laughing and talking amongst themselves completely oblivious is beyond me. They couldn’t even wash the car because they didn’t have time! Ridiculous

absolutely an awesome staff with a positive attitude towards the customer. great job to all....i will buy more vehicles here for sure. thanks again

I wanted a very specific new Defender which was proving to be difficult to find. Joy my Sales Rep kept looking everyday even on her day off until she found the right model. She even picked me up from the airport. I’d recommend Joy and the dealership, it was a good experience.

Horrible horrible horrible dealership! Especially the finance department and Joel Vega is a piece .. ....! Liar I would so not recommend this dealership they could care less about you once they have your money. I wish I could give -0

EXCELLENT SERVICE

My friend I are both planning on purchasing Jaguar F type Rs so we decided to stop here to check one out. Our skinny jeans must not have been rolled up above our ankles or something but we received zero assistance as sales associates walked around the store. We will be purchasing said vehicles at a different location where customer service exists.

Evan Sheehan has always worked to make my experience when going to the dealer easy. He is respectful of my time and makes sure my car is well maintained. I had bad experiences with 2 bmw's I owned where the dealer would keep me waiting an hour plus just to pick up my car from service, thinking wifi and coffee were something I would enjoy in that hour wait. Busy people do not want to wait an hour to pick up their car. Thank u Evan for your continuous service. I appreciate it.

I had to call for updates on my car. Nobody walked me thru what was done on my car when I got it back from the service. They did not give any loaner car and told me they did not do it anymore while I saw another customer get one.

I want to give a huge THANK YOU to Josh Harmon. Josh helped so much. I wanted a 2021 Range Rover white with Red interior & Josh made it happen. Customized. I love it. I will definitely work with Josh again in the future.

I had a wonderful experience buying my second full size Range Rover, it was easy and everyone from the GM went above beyond to make me happy. It was superb service and safe during the pandemic.

Great service! My rep was very helpful and friendly.

Awesome parts service worker! Can't remember the gentleman's name, but definitely a Gentleman and a Scholar!

Jolie Speckmeyer was professional, knowledgeable and courteous. Appreciated Raffi's follow-up.

Have been the Range Rover owner of multiple RR vehicles for decades. Range Rover's services in South Bay have been a weak point (or say breaking point) in Land Rover chain. For example, I never had a RR guy to greet me when I parked my car in front of the service department, I have to try very hard to look around for the person who is designated to take care of my care's service. One more thing, it seems that most of the people in the South Bay service location have attitude. I still don't know why. (They are not paid enough?). For my recent experience, I was told I would be advised as soon as my car is done with the service. Unfortunately, no one even bothered to call me. I had to call myself next day to see when I can pick up my car, and I was told "your are is ready to pick up". What the shame! I own several different cars from different made, it looks like Range Rover's service is nearly at the bottom. RR is the care I like. But after I've owned RR for decades with such poor services, I am seriously thing of different makes next. LOL.

For me, It's the Landrover Rangerover P400. Awesome car. Incredible SUV with all the options and fine craftsmanship. Luxury and sporty to drive. Comfort and quality D

Very good service, top quality and impeccable attention to detail. Nate and his team are a reliable and trustworthy experts and take care of us everytime.

The end of July I brought my car in for breaks and a tune up (service) though Evan is really nice but he doesn’t deliver the promise or closes the loop with communication. If it wasn’t for me complaining I would’ve never got a loaner car or update about my car which in the end I was taken care of and grateful. Unfortunately I’m back 3 months later due to a check engine light being on I can’t blame anyone for this but I just find it weird I get my car serviced w no mechanical problems and now my gear box is faulting so I bring my car back just to receive the same treatment no loaner cars available. Which is understandable, I get my car back and pay for a battery and then it’s test driven and it shuts off on me for the same exact reason I brought it in not even 12 hours later, my car is back there and still no loaner vehicle and I have to call instead of being called to find out what’s going on. I just feel as a single mom and paying customer that the quality of service promoted does not match the standards they promote. No one puts theirselves in the shoes of the vehicle owner and how it would feel if it was them in the situation how would they like to be treated and this is where and why I give one star. I’m not trying to out anyone down or bad mouth anyone but I admit this 2nd visit Evan def called me back and even left messages when he couldn’t reach me. Great guy just very busy w too many files I guess so it’s hard for him to keep up with everyone hopefully the loop is closed because now I’m being told that I need a new transmission which is sad because I’ve only had the car for 7 months and again perfectly fine and now this. I’m not blaming anyone for my misfortune just stating my experience while going through this. Or maybe it can be the mechanics they have not sure but just needs better communication, more loaner vehicles, and more help in the office area for overloaded cases.

The staff were are all so helpful and patient with me. I appreciate that the experience was so easy and free of stress.

Jaguar South Bay made the car buying experience seamless and non-stressful. I had visited one other Jaguar dealership before visiting Jaguar of South Bay and was not pleased with their service. However, Brian (salesperson) was a pleasure to work with during the purchasing of my vehicle. Brian was patient, authentic, and honest. I did not feel pressured and was confident that the information he provided was accurate. Brian's ability to connect to customers and build relationships is "salesperson of the year" worthy." 👏

Service was fast, professional, and efficient.

The service lady was very nice and helpful, however paying over $600 she didn’t check completely if my car was completed because when I came to pick up my LR waiting 20min just for my car to be drive out of parking , I found out that the car wash was missing!!! Anyway I alway had some issues with this dealership

Amazing service. They are always fast, efficient, and professional.

I always have the best experience when taking my vehicle into Service, Nate is the best!

I just purchased my fifth (yes, FIFTH!) Rover from Land Rover South Bay. There is another LR dealership (much) closer to me than LR South Bay, but I still drive the extra 30 minutes to the South Bay. From the service department to the sales department I have always had positive experiences. TC is the *best*. If you are in the market for a Land Rover or a Range Rover, he's your guy.

nice fast service

Let me start off by saying I just bought a 2020 defender one day after I bought it the infotainment system begin to turn on and off rapidly I never was really able to ever use it. I took it to the l dealer two days after it started giving me issues they’ve had the car since October 5 claims We will not receive our vehicle back for a few weeks to a month. I immediately Told the sales manager I no longer want the vehicle I would even be willing to trade it back in they proceeded to tell me how upside down I would be even with only 100 miles on the car both sales managers were extremely rude and not care about my happiness. I will say My sales guy John was very helpful and did everything in his powers to make me happy I’m sure more than what he gets paid for.

Nate and the Service Team were so informative, kind and timely! I have had 6 years of GREAT service from this team, thank you!

Everyone was very professional and kind. Keeping me aware of the status of the progress of the work on my vehicle. They were quick and thorough. I really appreciate how everyone was Covid 19 safe. An excellent experience. Thank you!

Really pleasant, efficient and professional experience with Land Rover South Bay and Service Advisor Evan Sheehan last week. Beautiful dealership with two customer lounge/waiting areas and complimentary coffee, tea and other drinks. I had my seven year old daughter with me and a conscientious team member took notice and brought her a nice children’s book called ‘Landy’ to help keep her occupied during our visit. My service issue was resolved to my satisfaction and within the timeframe I was initially quoted, and despite having leased my vehicle from a different dealer, will happily return to Land Rover South Bay for all of my family’s future needs with our Discovery. Thanks to Evan and the team for a wonderful experience!

I appreciate the email appointment reminders and practical advice on repairs. They don’t oversell or pressure.

I really appreciate the level of service I get from South Bay especially from TC Collins. He has been amazing to work with for the last 10 years 4 cars later. Thanks guys.

I was in for a software update. As alway Nate in service took care of me and it was quick & painless.

Cheerful & excellent service. Communication was good & my LR4 was ready when promised.

Very happy with the service I received at my new dealership. Evan was professional and really knowledgeable about my vehicle. They were kind to give me to and from home. My car is running beautifully after the service. I would have given 5 stars, but the car wash crew failed in cleaning the windows. There were smudge marks on the inside of the windshield. Other than that it was an excellent experience..

Exceptional experience especially with Service Director Mr. Raffi Guzelian for my 10k check-up. Thank you so much for always providing great personalized service!

Jolie was my service adviser - she and the technician were awesome! I will look forward to seeing Jolie again! 5 Stars!*****

Had a great experience - and smooth transaction with the whole team!

Jolie has been a great help with getting my vehicle fixed. I nothing but praise for her and her excellent customer service during this pandemic. My issues were escalated to drill down to the root cause, and she was very professional and explained to me how the issues were being resolved. Thanks Jolie!

Came through where I needed it most. Newlyweds embarking on their honeymoon had to make sure the vehicle was at top shape for the road trip. Thank you for your help!

Thank you for exeliant service

I'd like to give it more stars, but I feel that my time is way too valuable to let it slide. To explain the short version. They lack in follow through and if you don't want to buy what they have in stock, then you may as well stop looking there. They may act as if they are doing their best to find and fulfill your wants of a vehicle, but the moment you leave they will act as if you never existed. I'd rather go somewhere that treats me and my purchase as someone that matters. I never heard from them again until almost two weeks later when I finally reached out in disappointment and told them I'd be writing a review. For a company like Jaguar to treat their patrons like this is really bad. So if you do shop here, I wish you the best. Hopefully they have what you want. Or maybe if you're willing to spend more......then they'll keep in touch. I didn't know, during a time like this, companies can choose to lose business so easily.

I was rather disappointed with my experience. I went in to get a recall update. It ended up being software that needed updating. The update didn't take and after driving home I had to take the car back because my Navigation system didn't work anymore. It read I was in Africa. Understandably, sometimes there are glitches in the system. I took it back and noticed my Auto on/off feature was no longer working. I informed the service manager and he stated since they did a system update it should restore normal after being driven for a while. They tried to reload the software but it did not take again. I ended up having to leave my car there for the weekend. I called to check the status on Monday and they said it was good to go. I picked it up and the navigation system worked again and as stated before, They said I just needed to drive a few miles before the auto on/off feature worked again. I drove to Long Beach after leaving the dealership and still notice the feature wasn't working. On the drive back the check engine like came on. I called the service department and was told my advisor was busy with another Customer so I informed them what happened and was told my advisor would get back to me. It's been over 24 hours and still have not received a call. I'm trying to be understanding, maybe my advisor is off today. But simply, my Vehicles check engine light came on after leaving there for a software update. It could be something small, but getting no response when something as critical as a CEL comes on after a shop has touched your car is concerning and my auto stop/start feature still isn’t working. in my opinion, bad costumer service.

I was helped by Elizabeth and Danielle who went above and beyond helping me. I had previously gone to two other dealerships and received the worst customer service based on my ethnicity. I was approved the same day and left with a brand new Range Rover Sport the same day that Newport Beach and Anaheim hills Stated I was denied for (same day). Aside from this, both of these ladies also contacted me after the sale numerous times to make sure everything was going well.

Very good service. I can't complain. I have been a customer of Land Rover South Bay since 2001.

Always pleased with the attention and service by Nate and the Service team. We appreciate the communication and ease of doing business! Great job.

Had a great experience. Everyone was very helpful and accommodating.

I had a really bad experience at this place. My car, which is under warranty, had a problem with the stereo system. First, the problem was with Bluetooth devices. I took it to the dealer’s service department and was told that they can’t replicate the problem and therefore can’t fix it. Later the problem expanded to any device that is connected, whether wired or wireless. A series of other problems also developed including the door rattling loudly, a frequent warnings “to put on the passenger seatbelt” (when there is no passenger in the car), and warnings that the hood is open (when it’s locked). I took it again to the shop and was told that indeed there is a recall that affects the stereo system and they will fix it (previously they said that they can’t replicate the problem, now there is a recall). This was on a Monday and I was told that the car will be ready the following day (Tuesday). As I haven't heard from anyone, I called on Wednesday, a day after the estimated delivery day, and was told that the car will be worked on later that day and would be ready the following morning. The following day came and gone. No communication. On Thursday, I made several calls but no one answered the phone. I left a message and when I didn't hear back, I called again. The following day, I called again several times. At the end of the day, I called the front desk and asked to speak to the service manager. I was told that he’s on the phone and that he will call me back. Consistent with my experience, the manager did not call back. I then called the Sales debarment and asked to speak with the general manager. After checking, he told me that I can come and pick up the car. Less than a mile away, I noticed that the stereo system was not fixed and I’m having the same problem. The next day, the door started rattling again. I can say, and without any doubt, that this service is one of the worst, if not the worst, experience that I had with any service department in over 30 years.

Melanie my service advisor for my Range Rover was fantastic to work with. She went out of her way to take care of the issue. Highly recommend her.

The service and support is unsurpassed. 5 stars of Excellence. The attention to detail is unsurpassed! Nate and the service team deserves an additional 5 Stars! Great job and good work!

Just bought a new Velar. Our sales person Elizabeth did a great job finding the right car for us. We love it

We had the best service here! So very happy with our service and our new Range Rover. We drove from Moreno Valley because of their excellent service and the care they have for their customers.

The ordering and pricing of the vehicle was very nice... pleasant people and we got the vehicle we wanted. But the pickup/financing of the vehicle was the worst and longest experience we have ever had. I am 77; I have bought a lot of cars. But the actual purchase documentation and requirements kept changing and was bizarre. And this was a cash transaction!!!!

Jolie was great, took my disco sport and she told me what parts where needed what they found and documented everything on paper so no added fees. Plus we got warranty to cover it all.

I will NEVER go to dealer to get my car serviced. I took it in several times to get an oil change, and each time, about 2-3 weeks later, something major needed repairs- People in service, JUAN , for example ,are just interested in selling you anything- and it’s so blatant, you want to tell them to take a jump— I love British cars, but I will take my car to any other mechanic instead of this systematic thieving business- TORRANCE location is the worst. If possible no stars would be given, but I’m not allowed to post otherwise!

Jaguar Land Rover South Bay is the best Jaguar and Land Rover dealer in the LA area! I recently purchased a new vehicle from them and their amazing staff, with exceptional customer service, made the pruchase process so easy. Due to COVID-19, their staff practiced social distancing,while wearing masks and gloves throughout the entire prcoess, to ensure I was feeling safe at all times. Aside from the sales team, their General Manager, Arty, even got involved and made sure that I was pleased with the service. I have serviced my vehicle with them in the past and their service department workers are just as amazing. I will only use Jaguar Land Rover South Bay for my vehicle's service and to purchase new cars. Thank you to everyone at Jaguar Land Rover South Bay. I highly appreciate all that the amazing staff did for me. 5 STAR SERVICE!

Just bought a new range rover Valare from Southbay Jaguar Land Rover truly an amazing team of people great service and great sales people absolutely would recommend them with a 10 star rating thank you South Bay Land Rover Jaguar for all your amazing help with my new range rover 2020 Valare And a very special thanks to my sales person Roger

I had to make several calls to reach the service department, then my car was not ready day it was promised, no problem I will pick it up on Monday. Come Monday car not washed, couldn't find my paperwork, the service rep who was helping me seemed annoyed and bothered, didn't explain new part (trickle charger) how to use it, where it was installed. Completely disconnected through the encounter. I tried to call back to speak to my regular rep and I had to call 4 times left messages never got a return call. Finally I reached her she emailed me instructions and paperwork and offered me to return for carwash. Emailed her to make an appointment, 3 days later waiting for a return call or email. So disappointing for such a high quality and priced vehicle, you would think you would get better service. I don't have these issues with our other vehicles.

Customer service is second to none - always a pleasure to visit for service! Nate is outstanding and always provides exceptional customer attention!

Courteous and attentive sales team

Land Rover/Jaguar South Bay was a wonderful and easy experience buying a car!! Jin, Danielle and everyone were so easy to talk to, and they went out of their way to make it a pleasurable experience. We absolutely love our 2018 Land Rover Discovery sport. Highly recommended to all who want an easy, pleasant time buying a car..Great prices too!! Thanks, Trish and Jeff.

From the moment I drove up To get my vehicle serviced to the moment I received my vehicle back was such a great and smooth experience, definitely coming back here!

I had possibly the worst 3-week experience of my life interacting with this dealership. You would think that if you provide the money, they provide the car, then it would be a simple transaction. I was strung along through multiple people (I’m talking at least six different people were handling my case) and each provided different and even contrasting answers to me during this time. It was tough to get a hold of anyone. It was tough to get any answers out of anyone. I literally just wanted a standard Range Rover Evoque 2020. White exterior. Black interior. Keyless entry and heated seats. Even then, I was willing to work with them and was very responsive. They were not. STRIKE 1: Just getting a handle on any single car was difficult. They have low inventory. They had to transfer from a sister dealership. I was ready to go in and sign within the hour, but I find out that specific VIN # was sold to another customer that same day. Even though we reserved the car for it to be transported. STRIKE 2: Finding a second car. Called and asked me to come into the dealership to sign papers (at least a week after STRIKE 1), but ended up sitting there for FIVE hours. Nothing was signed. No car was provided. STRIKE 3: “Finally” the car was ready again. They go and grab the car from a different lot, but it doesn’t accelerate past 30 miles per hour. Ridiculous. Went to the dealership again, but wasn’t provided a car. STRIKES 4, 5, 6: Wouldn’t meet me at my home to deliver the car. Only would “budge for ONE mile closer to me and away from the dealership.” One text or one phone call a day. No communication what so ever. The worst of them all is BILLY JOE. He doesn’t give a xxxx (rude) and doesn’t respond to anyone. At the end of it all, they tried to deliver to me two more times, still the car didn’t work. I even suggested getting another car, but even though it was online, it was out of inventory… again. Seriously, don’t even deal with this place. I got a car within a day. ONE DAY at another Land Rover dealership. They were very responsive and courteous. Would not recommend. Don’t waste your time, like I did. Superstars throughout the process, who didn’t make it hurt so bad: Drew, David and Syed.

very nice staff , still hanging in there doing the Corona Virus Kudos 👍🏿👍🏿

Service manager was great and helped me with my questions. He jumped in and was very nice

Took my Range Rover for yearly maintenance and it was all about the power of women with Jolie Speckmeyer at the helm! She was amazing!

Friendly. Professional. Candid. Caring. Trustworthy.

Our service representative, Juan Reyes, was courteous, personable, professional and efficient.

My experience at Land Rover/jaguar South Bay was amazing! Everyone I came into contact with was extremely helpful. My repairs were explained to me thoroughly. They were done quickly and I was also supplied with a loaner vehicle, which was very useful.

I was working with Juan and he was excellent. He was very detail-oriented, kept me informed on updates and was able to determine the issue with my car and resolve the issue quickly. I would highly recommend Juan in the future.

I was given a loaner car that was on empty and had bird poop on the window. My service agent isn't very friendly. When he called to say my car was ready he didn't update me on what they repaired- I had to ask, and always do whenever my car is serviced.

Land Rover always does a fantastic job of both servicing my car and keeping me informed throughout. Shout out to Nate for his professionalism and for taking care of me each time. Much appreciated, man!

Almost always great customer service. Only downside > high repair prices/costs.

It was a pleasure doing business with them everyone was very professional at all times answered any and all questions that I had. Wonderful experience thanks Land Rover South Bay!

I would liked that the guy that checked in my car would have explained what was done to the car and the issues I had so no comment. Just showed me were to pay.

Always a pleasure to bring my car for service at this location.

Service manager "Juan" was excellent, but quality of repair on my vehicle was no good. They took my panel down on the driver's side, and did not install it properly. It's still hanging.

Next time I will only buy electric or hybrid car again.

Next time I will only buy electric or hybrid car again.

Juan Reyes is the best! The dealership and it’s employees are always helpful and knowledgeable with regards to all my concerns.,

Great service! Professional and efficient! Very helpful and courteous staff.

I got exactly what I wanted from price , car,color,features etc.

I LOVED IT,IT WAS SO EASY..MADE MY APPOINMENT LEFTED MY CAR AND THEY WERE ABLE TO FIXED THE ISSUE OF MY RANGE ROVER,INSTALLED A NEW WINDSHIELD ON IN COUPLE DAY’S..ALSO PRIVIDED ME A FREE LOANER VEHICLE WITH UNLIMITED MILEGE TO USE SO I CAN STILL GO TO WORK AND DRIVE MYSELF WHEREVER WHILE THEY WERE FIXING MY VEHICLE.. I APPRECIATED YOU GUY’S IN JAGUAR LAND ROVER IN TORRANCE..I WILL BE BACK AGAIN FOR MY NEXT OIL CHANGE SERVICE.

Service personnel (like Nate) are great! Scheduled timing not so great.

Excellent experience at dealership. Enjoyed the space and warm reception offered by staff. Awesome people awesome community.

Extremely happy with my service, knowledgeable stuff.

Roger was extremely helpful and knowledgeable, my second time buying a Range Rover and every single time I?m here I always walk away so satisfied with the amazing service and staff. My wife and I just bought the Range Rover full size 2020 amazing car we love it. We are Range Rover customers and family for life. Once again thank you guys, you guys rock.

I received excellent service from Evan and my vehicle was finished on time.

Awesome customer care. Good communication and repairs completed in a timely manner.

Service is efficient and reliable And loaner cars are free if needed

My experience with Juan in service was excellent. I was told how long the repair would take, what would be done and everything was performed perfectly. Very satisfied will be returning

The buying process of my car was so smooth thanks to the help of my amazing sales rep. Elizabeth Ju??rez. I highly recommend her. She takes her time and she basically works with your schedule etc. didn???t feel rushed at all when buying my car.

Made to wait on each visit due to disorganization. Unprofessional service.

Rafi was great!! Prompt & friendly service, and found a time for me to do a follow-up

Evan is the best at the service department. quick and knowledgeable.

Friendly responsive service. Always have a loaner available

Evan Sheehan, a Service Advisor at South Bay Land Rover/Jaguar was fantastic to work with when bringing my Mother’s Range Rover in for it’s first service since they moved to Southern California. He was extremely helpful and went out of his way to accommodate me on very short notice...SUCCESS!

I took my Range Rover in without a appointment and I was serviced and on my way with a loaner car within 30 minutes. Very satisfied with the service I received.

My service experience at land rover/jaguar South Bay was fantastic. They were prompt, polite and thorough. Everything was explained very clearly.

Evan in the service center was amazing. Got my car done quickly and worked around my busy travel schedule!

Evan in the service center was amazing. Got my car done quickly and worked around my busy travel schedule!

Evan in the service center was amazing. Got my car done quickly and worked around my busy travel schedule!

😲

Team South Bay Land Rover Thank you for Excellent service Mr. Nathan Krafczyk My Advisor and the Service Manager Rafe were absolutely amazing they provided the best service they delivered better than promised Job well done. best of wishes to you all.

Good people and great customer service. With no appointment they were able to make the repairs and get my car back to me quickly. Thanks again!!

The process was amazing and so fast! They made buying a car exciting. I would come back and buy all my cars from Jacques! Thank you!

I had to leave my car for it’s maintenance service, I didn’t get a Land Rover loaner car instead they gave me a Jeep Wrangler which I didn’t like and one day while running errands it wouldn’t start. Fortunately I didn’t have to pay the insurance fees on the rental.

Love the finance people, easy in and out

Great service! Nate is great !!!!!!!!!!!!!!!!!!!!!!!

Excelente atendimento

Loved working with Nate at South Bay Range Rover. He's at the top of his game.

Always great service. Everyone in the service department is quick to pick up the ball and take care of you.

I love this dealer. Always great service and they get you checked in quickly. The service team is very friendly, helpful and overall a pleasure to work with!

I unexpectedly got a flat on my Range Rover on a Saturday morning. I called Southbay Land Rover and was greeted by a friendly representative named Juan. He had me come down and the tire was replaced in a matter of an hour. I sincerely appreciate him immediately squeezing me in on a weekend and swiftly taking care of my car!

Mr Reyes is very professional. He makes me feel welcome. Takes care of business and promptly returns all my cars. Actually the entire service staff is so helpful. The waiting area is very comfortable and their is complimentary snacks, water and coffee.

Well Done Nate and Team!

Fast and very friendly service. Very nice building. I love how my car was clean inside and out when the service was completed.

Customer has been very disappointing and I was to get out of my car because of it. My car continues to have some of the issues I?ve taken in for previously such as the check engine light and Bluetooth not working properly.

My service manager was so knowledgeable . He helps in every way of my needs as far as what needs to be done. I am so satisfy with the work done. Thank you Juan.

I took a used Land Rover that is still under warranty in for a service. The dealership not only repaired the mechanical issue, but replaced some cosmetic issues as well. They replaced some window moldings and hood grill that were delaminating. All repairs were done under the manufacture warranty. Great experience working with Evan in the service department.

The service department at this Jaguar dealership is worthless. I have brought my vehicle in twice, and never had a good experience. Delays are frequent and common, and updates about said repairs are nonexistent. Even scheduled drop-offs take forever to complete. My first time was for a yearly service, and while updating the CPU, they crashed the vehicle’s electronic system. After several days, they finally had to reinstall the entire software system. Despite that, they still forgot to update the vehicle so that it knows it has been serviced! The “needs service” light still comes on despite having undergone the service...supposedly. Second time I took my vehicle in was for a warning light...and was told it should take about 2-3 days to diagnose and repair. Five days later, I had to call for an update since they won’t call me...and the update is that they still haven’t even brought it in the garage to even diagnose! Something that can be done at an Autozone in 5 minutes, they haven’t even done in 5 days. My prior experiences at other Jaguar dealerships have been far better.

We bought a new 2019 I-Pace at Jaguar South Bay just two weeks ago, and the car is terrific! We recommend our sales rep Syed Faiq highly, as well as his sales manager Danielle Maynard, and Kelli in Finance. Our transaction was fast and very fair; we have good reason to trust their integrity. It was a very pleasing experience. --Please buy an EV, and make it an I-Pace--the discount on a new 2019 is almost unbelievable, as is the car!

We bought a new 2019 I-Pace at Jaguar South Bay just two weeks ago, and the car is terrific! We recommend our sales rep Syed Faiq highly, as well as his sales manager Danielle Maynard, and Kelli in Finance. Our transaction was fast and very fair; we have good reason to trust their integrity. It was a very pleasing experience. --Please buy an EV, and make it an I-Pace--the discount on a new 2019 is almost unbelievable, as is the car!

Not a huge deal, but I took my car in on a Wednesday morning for annual maintenance, and a couple other checks. They said they were backed up and probably wouldn't be ready till the next day. I was fine with that. Called them the next day in afternoon, and said still not ready till, but for sure on Friday. I indicated i was going out of town Friday, so i could only pick it up Monday morning. They said that was okay and car would be ready. Showed up Monday at 9am, car was ready but had to wait till they completed the paperwork and washed it...

Simply the best tech@LandRover. Thx you Juan Reyes@Range Rover Southbay. Not to mention that awesome guy who found my Apple Watch.. Amazing individual, he went out of his way to find my watch that had been there in a loaner car for a couple days. 💙❤️💙😀😊🤗

Nice premises, good attention and customer service. Highly professional staff.

Nice premises, good service and customer service. Very professional staff.

The best place to get your car serviced!!! Our advisor Angelo was super friendly and so was everyone there. He took care of us as soon as we got there til the very end.

I am a new Range Rover owner. I purchased my 2018 Velar last year. I've always taken my car to the dealership for service and thought that I could expect exemplary customer service, at a luxury dealership. I've received better service at Honda, Nissan and Kia. Both times that I've taken my car to your facility for service (6 month check- up and 1st annual service) I've pulled into the service lane and have not even been acknowledged. I had to get out of the car everytime to ask for assistance. I probably should have expected as much because the same thing happened when I went to buy the car. Several salesmen walked right by me without acknowledging me at all. Last night, I sat in the car over 5 minutes and when Angelo, the Service Advisor still at work, came out of the office he was STILL going to walk by without acknowledging that I was even there! Note that I was the ONLY car in the service lane. I called out to him to ask what the process was to get assistance and his reply was "Ma'am, what is the problem?". What the heck? My reply, "I'm here to return the loaner and pick up my car" . He stated that I needed to go inside and pay at the receptionist and she would call for my car. Did I know where it was? No. He seemed slightly annoyed to have to walk me inside, to show me where to pay. Since this was not the 1st time that I've sat in the car, waiting for help, I asked the receptionist what the process is when I pull into the service department. She said that the Service Advisors are supposed to come to the car. Go figure. My car is pulled out, looks great because I purchased the "minor detail service", and had the valet lock on. That was not a surprise, because I locked it when I dropped the car off. Went to put my pin in and it didn't work. Tried again and it said that I had one more attempt before i was locked out. I had to call Angelo. I asked if maybe the technicians set another pin, maybe they to unlock it to service the car. He asked to see my order and advised that there wasn't anything in the order that indicated that they would have had to do that. I tried my pin again, in front of Angelo, and was locked out for 5 minutes. He asked if I was SURE that was my pin, YES. OKAY, my pin wasn't working, now what? Angelo's response was that I could leave the car for another night or take the loaner back. He would check to see if any technicians were around. I waited the 5 minute lock out period and tried my pin again, no go. Angelo called the main service guy and he gave Angelo a pin for me to try. It didn't work. Out of fear of being locked out for a longer time frame I googled the issue and received direction in locating the Master Pin. I HAD TO DO THAT. The Service Advisor at the dealership DID NOT KNOW what to do. By the way, thank you GOOGLE. I'm not sure if the service package that i purchased with my car works at another dealership, but I may need to find out. I have been extremely disappointed with Jaguar South Bay so far.

Fantastic Sales Experience! Jeremy is excellent.

To begin, I leased my Land Rover Range Rover, a 2019 Velar model on 07/04/19 at Jaguar Land Rover South Bay, 3233 Pacific Coast Highway, Torrance, CA 90505 From the first day, I noticed that the Airbag lights were constantly activated, so I brought the vehicle to the Service Department on 07/17/19, and the Service Advisor told me that they would have to order parts on 07/18/19. I called Service on 07/22/19 and was told the Service Advisor wasn’t available. I called again on 07/23/19, and parts had been ordered. My vehicle remains at the Service Department. It’s now August 13, 2019. I always wanted a Range Rover. I now entertain second thoughts. Please restore my faith in your brand, and replace the vehicle that I have had for ONLY 13 days. I definitely believe that you owe me at least that. My patience has been stretched over this.

Took my Range Rover 2013 Sport into service to figure out why my AC wasn't cooling in the hot 90 degree+ temps. Juan, my regular service manager, was on top of things as always. They were able to figure out the problem quickly and he interfaced with my extended warranty company to ensure the problem was resolved and 100% paid for under the warranty. I wouldn't go anywhere else. Juan and South Bay Land Rover have never disappointed me.

I came to Land Rover Jaguar of southbay to get into a new Landrover Discovry sport the people were awesome especially Jesse, Danielle and David. it was literally effortless going to this beautiful comfortable store and i left with a beautiful car . this is the place to be if your looking for quality service and professional people .

I'm pleased with the price I received on my purchase. I think having one finance person on staff on a Friday doesn't make any sense. We were waiting for 2 hours to finalize our purchase and finally had to leave. We drove 2-1/2 hours to this location just to make this purchase. I called the next day to arrange the transaction so I didn't have to wait again. When we finally finished our transaction and drove away in our Rover, I opened the glove box to get the manual to program the phone etc. No instruction manual! I think this should have been checked by the staff prior to letting us leave. It would have been nice to ask us if we needed any assistance programing our phone etc. before leaving. I immediately emailed our salesperson Jesse and sales manager Erick asking if someone could send us a manual...Crickets from both. I then placed a call to Erick who said they would send a manual. One week later I received a call from Jesse who called me about the manual. He said he would get one out to me the next day. Well...it's several days later and still no manual. They were great when I wanted to purchase a vehicle, but it's service after the sale that I really appreciate. I'm going to be in the market to purchase two more vehicles shortly...I don't think I will repeat unless someone repairs this first. Here's your chance to make lemons into lemonade!

Nothing to add This needs to be changed for people like me that do not wNt to add any comments.

I had such a great experience with the staff at Land Rover South Bay. Everyone was very friendly. The staff was also very patient. Answered any questions I had and answered them thoroughly. Explained everything I needed to know about my new Jaguar E-Pace. I would definitely recommend this dealership to my family and friends.

My purchasing experience with Jeremy was so amazing. He took such good care of all my needs throughout the purchase of my Jaguar and days afterwards. He is the most professional, knowledgeable person I have ever dealt with. Aside from being so professional he is the most patient, kind and caring person. I would recommend him to anyone. Best experience buying my car ever.

Great and friendly service!

Recently leased a Range Rover Evoque. The whole process was extremely easy. My sales agent, Jake, was outstanding. Everything from finding me the right car, to the down payment, and lease payment was excellent! Jake went out of his way to make sure I was happy. The sales and leasing department were extremely helpful and easy to deal with. They stayed late to finalize my purchase and even threw in a few extras. The overall experience was fantastic. And I love my new car!

This is our 7th Land Rover purchase but first from South Bay. We called them ahead to make sure the Vehicle was going to be washed and ready for delivery. When we got there it was not ready and we had to wait for over an hour to go into finance when we also asked them to have paper work ready because we were in a hurry . On our way home we kept hearing a wind noise in our car and we we got home the doors would not lock. I called our salesman Hunter and he said it was probably because a door or hood was open. We went out and checked the front hood and they didn’t close the hood all the way.

Salespeople at dealerships in general are slow to follow up. This dealership was a little better-and di -when I showed my seriousness in buying became more responsive. Did provide vehicle inspection report and all in pricing in advance-and stuck with the pricing at purchase. Best feature was allowing a "hold" so I could travel from 400 miles away to buy the car-without worrying that it would be sold out from under me.

Shop backed up but they keep you informed .,would recommend this dealership.

Great service from Nate in the service department. We are usually in the SB area so I was a bit hesitant to leave my Range Rover - however, I had a fantastic experience - super communicative service department.

The service department was great! They were very knowledgeable and professional! I would go there again!

Great positive experience in every facet. Accolades to Syad Faiq whose great customer rapport and professionalism make him a true asset to this dealership.

Very helpful and friendly salesperson Josh and sales manager Danielle and Dave in Finance. They all made the whole purchase process great!

Very easy friendly and fast buying experience this is the way other dealers should strive for! Kenneth Haddon is a great salesman go see him!

Evan was the best! Made the entire process so easy. Evan ensured that I was kept in the loop, and kept me posted on everything that was happening with my car.

One of our best experience to buy a car... every body helpful.. the best is the the manager of dealership who create that environment and their accountant who is fast and efficient ����

Evan, service manager, was very knowledgable and promptly had my car serviced.

Nate in Service is always responsive, helpful and timely! We’ve worked with him for years and appreciate the time he takes to help us!

Totally impressed with the entire experience, especially with our salesman, Jeremey Richardson, the main reason we purchased our vehicle

Amazing, Excellent, very helpful, very knowledgeable

Good stuff..........................................

Great team! Jacques was great to work with.

Excellent service and staff. Very knowledgeable staff and they were extremely accommodating throughout the test drives and the purchasing process.

Disorganized, customer service FAIL, blamed all the problems on being "new". Untrained on Jaguar so had to resort to internet reading to learn about different cars. They do not have most cars on site so you have to prearrange an appt to see cars, takes all of the fun out car shopping. Did I mention huge headache factor?

After two mouths of waiting for a car II ordered I received a call that my car had arrived. Needless to say the car I was presented was without several of the options that I had ordered!

Kyle was an outstanding salesperson. I had been pushing a Benz., but he sold both of us on the Sport. A pleasures to deal with.

Jessie was great! I was visiting from out of town and the whole crew was super friendly! I would highly recommend them!

Mark Hanna is the absolute best salesman never pushy, always responded to me right away, always helpful. We had a great experience and got exactly the car we wanted, thanks to Mark Hanna and the whole team at Land Rover South Bay.

Mark Hanna was so helpful in helping me find the perfect car for my family and I. I had a little issue with getting a check for my trade in but over all I had a very great experience and would recommend this dealership very highly to anyone that would like to purchase or lease a Land Rover. Work with Mark he is very low key, no pressure, and is a sales person that actually listens!

Wil was my guy and he was THE best! Everyone at Land Rover Southbay made my experience a great one. Wil was so patient with me, didn't rush me into a purchase and ultimately found the perfect car for me. The GMs, Linda and Aly were great as well.

Jeremy Richardson is the absolute best salesman - never pushy, always helpful. We had a great experience and got exactly the car we wanted, thanks to his quick efforts and careful consideration of our needs. He listens and is not condescending.

Jeremy Richardson was excellent!!! He was patient and worked with us to find the perfect truck for my wife.

I'm on my third Rover from Land Rover of South Bay. That alone should tell you something. But you should also know that its twice as far, and takes twice as long to get to, as the closest Land Rover dealer to my home. I will not take my Rover anywhere else!

My seller was the best man his name was marcko and i really appreciate he was amazing and explain everything very clear for us .

Great informative courteous Sale Person Jeremy Richardson.Show us great car with features we are looking for and price.Really glad that we bought our car from Land Rover South Bay.

This is our second Range Rover Sports that purchase from this dealership. I'm happy and satisfied with the service representative and the sales staff.

Jeremy Richardson provided great customer service. He also followed up after the lease process to ensure everything was fine and that I didn't have any unanswered questions. I will recommend South Bay Land Rover to others.

The staff were very friendly and helpful. Service was efficient and timely... could not ask for more.

From beginning to end the experience with the Land Rover team was great. Thank you.

Excellent service. Took care of all of the software updates and routine maintenance. Gave me a loaner car and washed mine. Highly recommend.

What a refreshingly positive experience for a dealership. Definitely will use them in the future!!

I also got the car detailed and they did an amazing job!

Very friendly environment, the salesman Michael very friendly.

Super excellent repair customer service. Status updates in on time.

I recently bought a used car at Landrover South Bay and was assisted by Rodolfo. The buying experience has been great from making an appointment to the paperwork. Many thanks!

I went in for an issue my truck was having and received 5 star service. Quick and Resolved my issue.

good experiance getting car serviced. They did a nice job and Nate was great.

Service team has always been great. This time though we didnt feel like we were communicated with as well as in the past, the car was actually in service for a few days which we were not prepared for. We called ourselves to see what was up, etc.

Service was great and the follow up calls keeping me in the loop were even better. Thanks again

Easy experience with rental car and dealing with Jesse Bulen.

Purchasing a new vehicle could not of been easier. Thank you to Rodolfo Sanchez for his excellent customer service before and after my purchase. I couldn't be happier and will absolutely recommend Land Rover South Bay.

I purchased Range Rover 3years ago, now I purchased one used Range Rover, whatever buy or do fix the car, have good service all the time!

Great service easy to deal with took care of the problems

Nate and everyone at South Bay Land Rover are the best. Great service. Great attitudes. Great facility.

Seamless and efficient. Nathan was extremely helpful and accommodating. I needed some side-steps installed and they took care of it quickly and did a great job.

I recently purchased a gorgeous 2016 Full Sized HSE and the team could not have been more courteous, professional and helpful. I also checked other dealers' prices and got a fantastic deal! Thanks!

Took my Range Rover to Land Rover South Bay. Juan the service Guru was very accommodating and knew his stuff. All service performed, no surprises and I felt like I was in good hands. Thank you!

They were not able to find the problem...................................................

Very friendly and made the process easy. Gave me the best price.

The service was great, everything was on time, had a loaner ready for me when I arrived, and was contacted throughout the day with updates.

Salesperson Michael Auteri was great!! Very helpful. Very nice. Spent significant time with us as we were deciding what car to purchase. Spent significant time with us during delivery process. I would definitely buy another vehicle from Michael and from this dealership.

simple and stress free from the beginning, sales people were friends and helpful and finance manager was amazing.... great job Land Rover South Bay!

The service department is absolutely fabulous! I work with Nate, who is amazing, but all the guys working there are excellent. Customer service it top notch and they will go out of their way to accommodate you. The complimentary wash and pick up/drop off are examples of how they go above and beyond. I've been to other service departments and this is #1 by far!!!

GREAT !!! GM LINDA/ SALES ALI/ FINANCE-DAVID TO SERVICE-JASON----1 WORD-AWESOME.!!!

I wanted a fast buying process so I asked South Bay to have my documentation prepared and ready to go when I arrived. My car was prepped and ready to go, the sales and finance team had prepared and the add on's I requested where installed immediately. I would highly recommend buying from this dealer.

Nathan has always been very helpful and very knowledgeable of the products and and the service.

Our experience at Land Rover South Bay couldn't have been better. Buying a car always means spending hours at the dealership, and with a pregnant wife and 1 yr old twin boys, this can be a big challenge. The service at this dealership was unparalleled - making the experience very enjoyable and stress-free.

Fantastic place to purchase a Range Rover/Land Rover... Bill and Ali are amazing in the sales department. Liz and David make the paperwork process trouble free fast and easy. I have purchased and leased a couple vehicles from South Bay and over my 30 years of buying vehicles they are my favorite dealership.

I just want to say i have purchased 3 cars from south bay land rover in the past 4 years from Ali the salesman to Nathan in the service department they have treated me and my wife rhonda with the upmost care i have ever seen.They are the best.I will be purchasing cars from them for the rest of our life.Thank you South bay.You have some wonderful employees.

Seriously! Misko is a superstar!!! So patient and willing to work with me. After test driving the car I wanted at the Santa Monica dealership (and not getting anywhere with them) I sent in a request for the specific model, trim and color. He looked up his inventory and told me they had the color I was looking for. We made an appointment for the evening and when i got there, he walked me straight to the car I asked for and even had another as a back-up. He was really great to work with. Highly recommend working with him. Liz in the finance dept was pretty amazing too :). When I'm ready for an upgrade- I will be going back to them.

Denis Collins rocks the house! He guided us through the entire process and made our buying experience wonderful. South Bay Land Rover is excellent.

This is our 3rd Land Rover purchase but the first at Southbay Land Rover. Southbay Land Rover is excellent. They made us feel welcome. Our sales associate knew his product inside and out. Overall this was a great experience.

I recently had the 45K major maintenance done on my 2013 LR4. I enjoyed a zippy Evoque loaner while my vehicle was in the shop. I have been doing business with LR South Bay for more than a decade, and I would not trust having my Land Rovers serviced anywhere else. Service advisor Nathan Krafczyk and the mechanics there are awesome!

I dropped off my car and got into a loaner in about 20 min faster than I expected. The return was no hassle

Not helpful first time in but did ok with follow up from 2nd salesperson Picture sent to me was not actual car a little disappointed but overall not bad

The overall experience was great and the car was finished as promised.

Very friendly and helpful staff. Willie Vasher was the sales professional that helped me throughout my whole buying process and he was just that. I was Very pleased with my purchasing experience and would recommend this dealership to anyone.

Excellent experience with my car purchase ********************

Our sales guy, Will Vasher, treated us like family. He went the extra mile to accommodate our unique needs, and nothing was ever a problem. Finance Director, David, was also extremely helpful and thorough. We highly recommend them both.

Awesome experience working with the team at LR South Bay. Misko and David, in particular, were excellent to work with. No pressure, just genuinely looking to make a deal/compromise that works for everyone. Will definitely come back for future LR purchases and will recommend to others!

I scraped the curb and broke my Valve stem. Roadside assistance came to my rescue and towed my car to Land Rover South Bay. This was a saturday at 3:00 PM or so and the dealership closes at 5. The replace the vale stem with sensor and checked everything out to be A-OK in one hour. Amazing! Jesse the service associate was extremely helpful in getting this done. His communication skills were off the hook! Thanks, Land Rover - Range Rover South Bay!

2016 Discovery ........,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

The service team at Land Rover South Bay is exceptional. No one enjoys seeing the service required notification on the dashboard, but I know when mine appears I will be well taken care of! Jesse Bulen is polite, professional, and super informative. He goes out of his way to schedule service times that work for me and ensures I am set up with service car. Jason Green is a trusted adviser. I can count on him to tell me what must be done right away and what to expect in the future. I know I have choices as to where I have my Land Rover serviced, but I choose Land Rover South Bay every time because of these two Gentlemen.

We left the dealership extremely disappointed, our 2004 Discovery which had been serviced by this dealership and by British Car Service a certified Land Rover repair shop that the engine which has only 135K miles on it needed to be replaced. We don't understand how Land Rover which claims to have such high quality vehicles would not stand behind us a loyal customer who have purchased (3) vehicles from this dealership. No one offered to help us with this problem we were only told that the cost of repairs would be somewhere around $5000.00. There has got to be someway or something this dealership and Land Rover corporate can do to HELP!

Juan is a professional, compassionate individual who not only assisted me with my vehicle. He also helped me decide on which car to buy in the future. I hope that your company sees the potential in this gentleman and further his career to higher positions.

Juan Reyes did an excellent job both anticipating my needs, over communicating and getting my car back on time. Could not ask for a nicer service team.

It's official, our #4 Rover/mountain mobile...2016 RR Sport 'HST'. A big shout out Thank You to Liz Malone & Mike Auteri! Liz, Ali and team made buying a new car a relaxing and stress-free experience. SouthBay Land Rover Rocks! #AboveandBeyond #RangeRover

It has always been easy to schedule service here. Nate reviewed everything with me and explained why I needed the pinion seal replaced. I like that the car loaner from Enterprise was on site. The work has always been high quality and I like having Nate as my service rep. He makes everything easy for me from start to finish.

My sales associate Will Vasher was very courteous, helpful and spent considerable making sure I was satisfied.

Big thanks to John Sanderson for making our purchasing experience with Land Rover Hermosa beach so good.. Cheers mate!

Everyone was kind and very helpful. Liz helped me throughout the process. She was amazing.

I have bought many land rovers and range rovers over the years. I always went to Hornberg because they were close to my home. I have had so many bad experiences there that I decided to try a new dealership. I went to Land Rover of South Bay and my experience was fantastic. The sales people were helpful. There was no pressure and I believe they gave me a very fair deal. Now I would never go any where else!

I dealt with Liz Malone at South Bay Land Rover and I highly recommend her. Liz was extremely pleasant and very helpful. Found us exactly the car we wanted and the rest of the process was easy! Higly recommend her if you are in the market.

3 years ago when I leased my Evoque, I had a fantastic experience here. Michael was so knowledgeable and patient, and gave me a fantastic deal! So, when that lease was up, I knew I wanted to come right back to LR South Bay. It was another great experience this time around! They had great cars in stock, and Michael and his co-workers were very good about explaining all the different options. As a single woman, I felt like they listened to me, answered my questions well, and gave me the same deal they would have given me if I had been there with my dad/husband/brother. I would absolutely recommend this dealership, and especially Michael!

we were willing to purchase the vehicle through this dealer because sale representative has good attitude.

I went there to buy a new Land Rover. The pricing was fair, the process was easy and quick.

A loner vehicle with flexibility put me in the comfort zone. Also, a candid talk about the bare essentials helped with the budget. A very friendly dealership, full of upgrades if you want them with no pressure....only in the tires where its needed ! I highly recommend them

Had a very Easy and quick experience the sales people were knowledgeable and never pushy. I would recommend this dealership to anyone.

The service was great and all my questions were answered it was and an amazing experience.

This is my 7th Land Rover/ Range Rover between my wife and I. The staff are experienced and professional. The GM has earned all my business and I have referred her few other deals. She has a great team. They are an asset to the name.

Tony, Linda, Paco were awesome. Tony handled everything from start to finish. Friendly, fast and considerate throughout the whole diagnostic, estimate and repair process. Great communicator and customer concern all the way thru the process. Top to bottom superior experience. Hard to find that anywhere. Thanks everyone.

Purchased my Discovery Sport. Liz and Shawni made the experience very easy and comfortable

I started the car buying process online with Shawni and it couldn't have been easier. From securing the car I wanted, to getting as much documentation done via email ahead of time simplified things. And then the final financing paperwork the day I picked it up, it was all a breeze. I got a great price on the car itself AND my trade in. Would highly recommend anyone purchase a Land Rover from Land Rover South Bay!

I recently purchased a pre-owned vehicle from this dealership. I dealt with (2) sales staff - Bill & Brian. These guys truly epitomize great customer service. We test drove the car and returned a week later to test drive a second time before we purchased it. A couple of small minor defects were handled immediately at no cost to us. We have purchased numerous luxury vehicles but this was truly a 1ST Class experience. Every member of the team was knowledgeable, professional & courteous - we are so happy to have found this dealership.

Micheal was very good at staying on top of the car we ordered and kept us up to date on everything that was happening!

Professional people....................................................................................................................................................................................

Micheal Auteri was a consummate professional and a real pleasure to deal with. I would return to Southbay Range Rover for sure the next time that we are in the market.

The were great to work with and the delivered the car to our home. Plus we got an awesome deal! 5 star service!

Overall buying experience was great. Sales team was informative and completing the sales transaction went smoothly and quickly.

I purchased a 2015 Range Rover sport HSE from Range Rover South Bay last Sunday. And from the minute I walked in until the time I left,every single staff member was very friendly. Brian Malone was the sales associate that helped me. He was so cool. My paperwork was all finished when I got there. All I had to do was Sign on the dotted line!!!!! It took me a while to make a decision so I left for a while and came back but Brian was gone for the day. Do you know that one of the other associates called Brian,and brian gave them all of my paper work and the deal got finished the same day!!!! Brian is that good. And I still felt comfortable and at ease. He called me the next day and the day after to check on me and to see if I needed help with anything on the car, features etc. It's crazy but he also said I could get the car serviced at any Range Rover dealer since I live in Malibu. I was like ,xxxx NO!!!! I'm driving to South Bay to get serviced. It is well worth it. So once again, THANK YOU TO THE CREW AT RANGE ROVER SOUTH BAY.!! I'll be back!!!!?

Exemplary customer service. Everyone is very polite and kind, always ready to listen and help. Great facility and comfortable waiting area.

Excellent customer service both in sales and service departments.

Jason Thurman handled my sales process. When I walked into the dealership last week he was there with a smile and a handshake. He was very personable, professional and quickly became aware of what I was looking for and my timeframe. He then went the extra mile on finding me the truck I was looking for, while also considering my desired budget. When we showed up today the car looked beautiful, he was totally organized and got us in and out of the process in a timely fashion. At every step he was patient and knowledgeable. Shawni Young handled the finance process. She was also incredibly personable and made the experience really fun, yet professional. She dialed in the details like a laser and also went the extra mile, putting together a package that was exactly what I was looking for. I would seriously recommend this dealership, and of course Jason and Shawni, to all of my friends and associates. Their team?s energy and commitment are simply outstanding.

I grew up in the car business so I have bought and owned a lot of cars in my life but this was hands down the BEST car buying experience that I have ever had. My salesman Dennis Collins was outstanding. He responded to every phone call, text or email promptly AND he found me my dream car in exactly the color combination that I wanted. Which was a tall order and not easy to find. I was given a great price for my trade in, above what any other dealer was willing to give me and purchased my new Range Rover at a great price! I am absolutely thrilled with the outcome and I LOVE my new car! I highly recommend AutoNation dealerships and in particular Dennis and Land Rover South Bay! I am a fan for life. I will be back in the future. Thank you for taking such good care of me and making my dream come true. Julee Ireland

A true professional and dedicated group of salespeople. Liz the Salesperson was top notch and explain everything in detail. The most painless car-buying experience I have ever had

We have purchased and have been taking our Range Rover to Land Rover South Bay for nearly 4 years now. They have a wonderful staff and offer nice outings and off-road trips for our vehicles, along with nice amenities at their dealership. Shout out to Christine Goodell and Nathan K. for the continued VIP treatment they have shown my wife (I brought the Range Rover for her) and myself.

Bought a car here and Engine overheated few days after.

This is my first time buying a nice luxury car and Liz Malone was an absolute pleasure to work with. I called her a lot, I emailed her so many questions and she always made time to respond to me. Even after I purchased the Range Rover she still helps me with any questions I need. This was a great experience I had and I would like to by my next one here for sure.

This was the easiest car purchase I have ever done. Jason was my salesman and he couldn't have been more honest, non-pushy, professional and true to his word. He promised I'd be in and out within an hour and half and I was. My 2015 car wasn't available when I was looking and he text me immediately when one that was on hold for someone else came in so I could see it in person. He was very honest that it was on hold for someone else even though I was ready to purchase. When that deal didn't go through two days later he text'd me immediately. Shawni in Finance, usually a dreaded experience for any car buyer, couldn't have been more efficient, professional, helpful and quick. The process was very open, I kept waiting for a hiccup or something to pop up as an additional charge, hard upsale, or condition and nothing did. The originally agreed upon price and financing was written up with no changes and the deal quickly closed. Shawni also explaiend that I had three days to bring the car back for a return if I wasn't happy. South Bay was great - but I'd be sure to ask for Jason and Shawnie!

Went and had my scheduled maintenance. I also had my breaks and rotors done. Excellent experience, all work done in a timely matter. My service advisor was the best.

One of the best dealer.. Everything when smoth and fast. Thank you! Daniela Barlutiu

I purchased my previous vehicle here 4 years ago and returned for this purchase because thay make it so easy. Land Rover South Bay has a customer for life.

I haven't purchased a vehicle yet, but the tenacity of the agent gives me hope he will find the vehicle I'm searching for. The real trick will be if he can find in the price point I'm willing to spend. We'll just have to see...

I purchase a 2015 Range Rover Evoque Pure with a navigation system. I was offered the best deal from this dealership. Really friendly staff, they are all nice. Had a really great experience. This was my first time every buying a car. Big thank you to Land Rover South Bay xx

We dread the car purchasing experience and do it seldom. Sound familiar? We like to do a lot of thoughtful research on our own and make final decisions based on our findings. That said we thought we had generally "friendly" customer service experiences at two other local Land Rover dealers. But both paled in comparison with how easy and hassle free the experience was with South Bay. The other dealers haggled and "offered" a variety of "over MSRP" (because there's "no way" you're going to find an at MSPR car! ... so we were told) costs for the car we were interested in (Range Rover Sport HSE). They also pushed cars on us (not only over MSRP) but not even the car specs we were looking for. South Bay was completely different. No hassle, no haggle, no fuss. We sent them the specs and they came back first time with right specs and the lowest cost without the haggling. Liz Malone and brother Brian were kind, courteous and professional. David in finance was the best. A great experience all around. The car even arrived early. It looks and drives great. A class automobile at competitive price. Thank you South Bay Land Rover.

Fantastic, lovely helpful sales guys and made it very easy. Not pushy or sleezy like many other dealerships! I'm a customer for life

We met Shawni at the LA auto show this year, and instantly thought she was super-friendly, and very knowledgeable. Although Land Rover South Bay is clear across town, we made the trek just to deal with her. She's fantastic, and went way, way above and beyond (yes, I realize that's the LR tagline) in every aspect of my purchase. Really. She's absolutely first rate. Highly recommended.

Great experience purchasing a vehicle from this dealership.

My husband and I went to purchase a used vehicle from this dealership. We scheduled an appointment with Shawni Young. She was very thorough, straight-forward, and helpful during the process. NO HASSLE what so ever. Her attentiveness was very much appreciated due to my current condition (6 months pregnant). She kept me fed and hydrated and informed the whole time. Made me feel very comfortable, and at home during the wait for finance. David- Finance Manager is definitely worth it. Very informative and helpful. The experience was definitely amazing and would recommend Shawni over and over again.

Easiest car buying experience I've ever had! I called Shawni Young , internet sales person at Land Rover Southbay and she found the car that I wanted and at price that I wanted ! Next day I went there and picked up the car in 30 minutes! That is it!

My husband and I had been searching for a Range Rover Evoque for months and visited several dealerships. Rick at South Bay was amazing. He was prompt and provided excellent service. After one month he located the vehicle and options we wanted and provided us with a great deal. But he didn't stop there. We got excellent financing and Rick followed up making sure we were thrilled with our new vehicle. And we are! South Bay is wonderful. I would highly recommend them. I am driving the car of my dreams. Thank you Rick and South Bay Land Rover

Buying a car was never easier! Shawni was wonderful and took care of everything for us. It wasn't easy to find a used car in the price range we wanted. Not only did she find what we where looking for, but she got us a great deal and had it delivered to her dealership the next day. And the finance manager was quick and informative. I will defiantly recommend them. What an awesome experience!!!

Jason was a pleasure to work with. Never pushy, knew his stuff, and very accommodating - came in on his day off to make the sale. I would buy another car from him in a heartbeat! I've dealt with Jessie in a service a couple times , and it's been very easy. I love my LR2! And Land Rover South Bay has provided excellent customer service.

To put it simply they gave me the ultimate service and I left the dealership with the best small SUV on the market, the Range Rover Evoque.

Just brought used 2008 hummer h3 Alpha and what an awesome services that they provide! And of course, the honesty dealer ever I met.

Had a great buying experience. My Sales Guide Shawni was supurb!

I'm a 'car' person! Coming from London I have long admired first Land Rover and then Range Rover. A friend told me of the dealership at South Bay so I chose to go there instead of others closer to home. I am very happy I did. Nice airy Showroom with a good relaxed atmosphere and great people. No product really sells itself but it was good to have the services of Michael Auteri who, whilst knowledgeable and professional conducted the business is a friendly manner. I'm not a pushover but I did know what I wanted and Michael did everything to ensure my needs were met. My wife loves the RR!

Forget what you may have in mind as a typical car purchase, with sales smoke and mirrors, calling in managers that either apply pressure or sell you something you never planned on owning. Land Rover South Bay is a very low, to no stress dealership. This was our 2nd purchase here and we'll be back.

South Bay Land Rover has the most professional , friendly staff . I will absolutely put the word out. Go see Brian and Michelle you will be very pleased with your purchase!!!!

Jesse from service dept is awesome. Brian and Liz from sales very helpful

PURCHASED A NEW 2014 RANGE ROVER SPORT HSE FROM SOUTH BAY. JASON THURMAN WAS STRAIGHT UP, HELPFUL AND CONTINUED TO CALL WITH UPDATES ON AVAILABILITY OF THE FEATURES AND COLOR SELECTION WE WANTED. HE DELIVERED AND WAS A PLEASURE TO WORK WITH. ON A SCALE 1-10 HE IS ALL 10'S.

Land Rover South Bay Staff surpassed all of my expectations for purchasing my LR2. I had passed the dealership for the past 3 years and fantasized about owning a Range Rover. When I made the decision to actually walk on the lot and take a look, not during business hours of course, I knew that I was ready. After I had made my decision to purchase, I contacted the dealership and within minutes, I think, Brian Malone contacted me by phone. He was very kind, pleasant and concerned about my desires. Although I had made the call, I had work, vacation and other family obligations before I made the next step. It would be over a month later when I made the appointment to go in, during business hours, and met with Brian Malone. He took me on the test drive of a 2013 LR2 and I loved everything about it, it just lacked the most important wish, heated seats. Brian listened to my wish list and he introduced me to Ali, Sales Manager, who diligently worked to get me a comparable financing rate to my bank. Brian and Ali were both very patient with me, as it was two weeks later and two test drives before I signed the deal and drove off ecstatic with my LR2, with a total climate control package included. Now, 2 weeks later, I am in love with my LR2 and cannot forget to include David for his financial education and Liz for her quick problem solving of my OOPS within an hour leaving the dealership. Land Rover South Bay, better than the rest on any given day!

Simple transaction, honest conversation. I purchased a new car and did not sell any car of part of the transaction.

I had a great experience with the sales and sales manager, they helped me find the car I wanted with a reasonable price. Service was excellent..

Best buying experience I've had in 30 years. Smooth, professional.

The entire sales experience at Land Rover South Bay exceeded my expectations. Dennis (TC) Collins is one of the best salespeople that we have ever encountered. Not only is he knowledgeable, but he is also filled with integrity. Dennis and the entire sales team ? Ali (sales manager), Michael (sales), and David (finance) ? went beyond the call of duty to lead me and my family through a pressure-free purchase process. They worked well as a team to make sure we were satisfied with the final purchase price. The price negotiations were haggle-free and Dennis delivered on what he promised. After we received the keys to our new LR4, Dennis took to time to explain all the important functions, controls, and displays of the car. In addition, he encouraged us to contact him if we had any questions. A few days later, he contacted us to see if we had any questions about the functions LR4. We are so pleased with our purchase from Dennis and the entire sales team at Land Rover South Bay. We plan to go to Land Rover South Bay for our future purchases and services. We are so pleased!

I just purchased the new 2014 Range Rover Sport HSE! As a former Lexus SUV lover, I must admit that this is the best car I have ever had - hands down! From technology to performance - nicely done. I am very happy. Go see Jason - personable, accommodating, patient and comprehensive with his approach to customer service.

I leased a new 2014 Range Rover from Land Rover South Bay and the service was excellent. The Rover is an incredible car and Liz Malone made the process really easy. Had been waiting for the car for a long time and it arrived on my Birthday which made my birthday very special ... Liz Malone made it happen ... She gave us a tour of the car which was very helpful and was very knowledgeable ... The finance Manager was really good as well .. made the process real quick and easy .. would definitely recommend buying / leasing from Land Rover South Bay Megh S

Jason & the entire staff were very helpful and accommodating with my purchase of a new 2014 Sport Range Rover. All aspects of the purchase were handled professionally. All of the features were explained in detail and the final negotiations were very satisfying to me.

Buying a new car has never been more of a pleasure. Jason and the staff at South Bay are absolutely fantastic. If you are looking for professionalism, attention to detail and genuinely caring attitude; come to South bay for your next Land Rover purchase. You will be glad you did.

This was the second time I bought a car from South Bay Land Rover. My experience with this dealership was always positive. Their service people are the best. This time around it got better. The purchase process was much easier as I was assisted by a very professional sales representative named Liz. Liz is highly skilled and was very helpful in assisting me select the right vehicle for my needs She even followed up with me after the sale to make sure I get the familiarized with the car. I like this dealership and I certainly recommend Liz.

Jason my salesman is the man, wish all the other Range Rover dealers were like this. All the rest of them including the ones near my home act like there selling gold. They are forgetting that its just a car and cars drop value soon as you drive out of dealer. The other dealers I went to just made me wana punch the salesman. I know that the 2014 is going over sticker but dont be a jerk about it and give a 5 star acting performance that you have a line waiting to purchase that. But south bay is not like this. I liked dealing with Jason, Ali and David. Thank you guys for your great service.

Glad to have had the pleasure of meeting Jason, david and Ali. From the sales guy to the manager and the finance my experience with them was awesome. In this current times its very hard to find people that can steel keep there word and still do business on a hand shake. Every thing from this dealership was with outmost respect towards there client. I hope to do business again with this dealership. The car was prepped nice and every detail was explained to my wife about all the options the car had. I wana thank Jason the sales person that was there from the start to finish, the Manager Ali that was one door away and waiting to be called on with any additional questions that needed to be answered and we cant forget David who handled the contract and the finance. I think any one looking for a car should have this experience where they can shake on it and not worry about the little details in contract couse the shake covers it all.

I went to 3 other Land Rover dealers. The other wanted to just straight stick to you and they were not shy about it. Yes I know the 2014 go over sticker, but be nice about it and be a little flexible. Bill at LR South Bay, was very fast, attentive no BS and everything out in the open. Excellent service and follow up. Would recommend to everyone. Thank you

These guys are the best out, Craig was amazing and made my experience perfect.

I purchased another car at SBLR this weekend. I worked with Michael and Ali. I consistently receive excellent service and a no haggle buying experience. After seven years working with Michael and Ali I can count on both a personal and professional commitment. In addition to sales, the service department (e.g., Nate) is always responsive and makes special effort to accommodate my schedule. I highly recommend.

Purchased a new Range Rover Sport and every phase when smoothly. Finding the right vehicle, trading in the old vehicle, getting financing, available options, tutorials, etc. Everything was great, starting with Pierre the salesman.

This dealership surpassed my expectations on every level. I visited them about a dozen times, unsure of what I truly wanted and they not only had the patience to work with me but the enthusiasm that you never find anymore in this economy. Michael Auteri called me when my dream Rover HSE showed up and I am so appreciative that they took the time to care. LOVE this place! Great buying experience here...HIGHLY recommend.